Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Generic

PRACHI SOLANKI

Toronto,ON

Summary

Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to fostering professional relationships to drive profitability and achieve business objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Member

Wendy's Burger
07.2023 - 02.2024
  • Ensures to greet all customers with a smile
  • Performs order processing and takes accurate food orders from guests quickly and timely
  • Responsible for preparing all the varieties, following established procedures
  • Performs housekeeping duties to keep the facility and equipment clean and inviting
  • Participate actively with other crew members and managers to meet sales targets during shift
  • Ensure items are well-stocked
  • Gives genuine attention to every guest, treating them with genuine friendliness and care
  • Ensures fast and timely food service to guests, adhering to food safety guidelines
  • Operating cash registers and other point-of-sale equipment.
  • Self-motivated, with a strong sense of personal responsibility.

Sales Associate

BIG BAZAR STORE
06.2022 - 06.2023
  • Assist customers in locating their requirements
  • Manage tasks for stockings
  • Managed merchandise for store
  • Receive payments for merchandise purchased by customers
  • Put orders for new supplies and store goods
  • Manage customer complaints and resolve problems
  • Manage all cash register duties.
  • Contributed to a positive shopping environment by maintaining an organized and welcoming store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.

Senior Customer Service Executive

JP Infra Realty Pvt. Ltd.
08.2016 - 05.2022
  • Front face for Customer Service to Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; and following up to ensure resolution
  • Meet personal/team sales targets and call-handling quotas
  • Worked on Salesforce software (SFDC)
  • Maintaining MIS Data and Maintaining SM Wise Target Achievements
  • Maintaining Booking MIS with respective payment plan & payment schedule
  • Tracking of Payments and issuing receipts
  • Maintaining Cash flow MIS based on demand forecast
  • Preparing Agreements, Bank NOCS, Transfer NOCs, Credit Notes etc
  • Coordinating with Accounts Team for Reconciliation of Payments
  • Coordination with Sales Team & Channel Partners for Brokerages, Brokerage Calculations & to check their Eligibilities.
  • Oversaw implementation of CRM software, streamlining processes and improving accuracy in tracking client interactions.

Jr. Customer Service Executive

DB Realty Pvt. Ltd.
12.2014 - 07.2016
  • Updating and maintaining collection data in SAP and ERP applications (Daily & Monthly)
  • Entering payments in ERP & SAP software
  • Preparing Demand letters, Reminders, and Termination Letters
  • Preparing Collection, Service Tax & VAT MIS Reports (Daily & Monthly)
  • Entire Transfer process in SAP & ERP
  • Making Agreements, Bank NOCs, Transfer NOCs and Demand letters
  • Preparing Flat handover related to all the documents & maintaining all tracks
  • Preparing customer ledgers and responding to inquiries from internal or external sources on phones and at email addresses.

Receptionist Cum Admin

Speak well Enterprises Pvt. Ltd
07.2013 - 11.2014
  • Operate a switchboard and receive visitors so that all callers/visitors are dealt with promptly, courteously, and accurately
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Opening Salary Account for Staff and making email IDs for staff
  • Managing Interviews & Arranging joining formalities of newly joined staff.
  • Responded to inquiries from callers seeking information.

Education

MBA - International Business

University
Toronto, ON
04.2026

Post Graduate Certificate - Strategic Global Business Management

Conestoga College
Kitchener, ON
08.2024

Bachelor of Commerce Honors -

Mumbai University
India
12.2013

Skills

  • Communication (IELTS Score: 65 Bands)
  • Onboarding
  • Decision-Making and Problem-Solving Abilities
  • Proficient in Microsoft Office
  • Effective Time Management
  • Leadership and Team Collaboration
  • Attention to Detail and Quality Assurance
  • Positive Attitude and Strong Work Ethic
  • Conflict Resolution and Customer Management
  • Performance Management
  • Training and Development
  • Customer Service

Personal Information

Available: Full Availability (Monday to Sunday)

Languages

English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual

Certification


  • [CPR/ AED/ First-Aid Certification], National CPR Foundation - 2 years

Timeline

Crew Member

Wendy's Burger
07.2023 - 02.2024

Sales Associate

BIG BAZAR STORE
06.2022 - 06.2023

Senior Customer Service Executive

JP Infra Realty Pvt. Ltd.
08.2016 - 05.2022

Jr. Customer Service Executive

DB Realty Pvt. Ltd.
12.2014 - 07.2016

Receptionist Cum Admin

Speak well Enterprises Pvt. Ltd
07.2013 - 11.2014

MBA - International Business

University

Post Graduate Certificate - Strategic Global Business Management

Conestoga College

Bachelor of Commerce Honors -

Mumbai University

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PRACHI SOLANKI