SYED DANIAL ALI NAQVI
Richmond Hill,ON
Summary
Dedicated and detail-oriented individual seeking an entry-level Parking and Sign enforcement officer position to contribute to community safety and compliance through effective enforcement of local bylaws.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
ASP Security Services
04.2023 - Current
- Monitored security cameras and alarm systems, promptly responding to any suspicious activities or breaches
- Excellent organizational and report writing skills, with computer literacy and the ability to deal courteously and effectively with the community and staff
- Assisted in the development of security policies and procedures, contributing to the overall safety of the facility
- Participated in ongoing training and development to stay updated on the latest security technologies and best practices
- Patrol facility ensures the facility is safe and secure, notice signs of leakage, ensure security doors are locked, and report any issues to the security coordinator
- Answer alarm calls and report issues to security coordinators and supervisor
- Monitor and authorize entrance and departure of employees, and other persons to guard against theft and maintain the security of premises
- Good organization of writing reports of daily activities and irregularities
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours
- Maintains daily logbooks and completes daily shift reports
- Greeted, informed, and provided security escorts for visitors, and contractors, as required
- Responded quickly to incidents and assessed active situations for security concerns.
Senior Customer Service Specialist
Future Gadgets
02.2015 - Current
- Coached employees through day-to-day work and complex problems
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Created customer support strategies to increase customer retention
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Identified customer service trends to provide recommendations for process and procedural improvements
- Responded to customer inquiries and resolved angry customer complaints to establish trust and increase satisfaction
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff
- Demonstrated strong interpersonal communication skills while interacting with customers over the phone and in person.
Education
Certification in Municipal Bylaws Candidate -
Humber College
12.2023
Ontario Bylaw Officer Core Competency Program -
MLEO - Parking Enforcement Officer
12.2021
High School Diploma -
Richmond Hill High School, Humber College
06.2012
Certification
- First Aid and CPR C & AED
- Security Guard License
- Ontario Valid G - License
Contact
Conflict resolution and problem-solving abilities, Strong communication and interpersonal skills, Attention to detail and ability to document incidents, Observation and problem-solving, Customer Service and Public Relation, Adaptability, Customer Service, Computer Skills, Ability To Lift, Ability To Multitask, English, Urdu, Hindi
References
References available upon request
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Professional Working
Timeline
Security Guard
ASP Security Services
04.2023 - Current
Senior Customer Service Specialist
Future Gadgets
02.2015 - Current
Certification in Municipal Bylaws Candidate -
Humber College
Ontario Bylaw Officer Core Competency Program -
MLEO - Parking Enforcement Officer
High School Diploma -
Richmond Hill High School, Humber College
- First Aid and CPR C & AED
- Security Guard License
- Ontario Valid G - License
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