Syed Arsalan Ahmed Bukhari
Saskatoon,SK
Summary
Enthusiastic and motivated recent graduate in Computer Science with hands-on experience in web development and IT support. Proficient in HTML, CSS, JavaScript, and database management with a strong foundation in troubleshooting and customer service. A collaborative team player with excellent communication skills, seeking a full-time position in Web development or Full stack development and contribute to innovative projects and deliver efficient, customer-focused solutions. Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
1
1
year of professional experience
Work History
Deskside Analyst 1 (Co-Op)
eHealth Saskatchewan
Regina, Canada
05.2023 - 10.2023
- Provided IT support to healthcare professionals by troubleshooting technical issues and ensuring seamless system functionality
- Utilized strong Excel skills to analyze data and support process improvements, enhancing operational efficiency
- Collaborated within an Agile environment to design, test, and implement innovative solutions to technical problems using enterprise software like ServiceNow and Microsoft D365
- Delivered excellent customer service while supporting end-users, resolving issues, and maintaining system uptime
- Demonstrated leadership by guiding team members on new processes, applying adult learning principles and instructional design theories to improve training outcomes.
Technology Associate
Sutherland Global Services
Lloydminster, Canada
05.2022 - 09.2022
- Collaborated with IT teams to ensure that network printers were integrated seamlessly into the overall IT infrastructure
- Provided technical support to users who experienced issues with printing or scanning documents, including diagnosing problems over the phone
- Installed and configured network printers and scanners, including setting up and connecting printers to the network, installing software drivers, and ensuring compatibility with different operating systems.
Education
Diploma in Business Information System -
Saskatchewan Polytechnic
Regina, SK06.2024
High School (Grade 12) -
Govt National College
05.2009
Skills
- Web Development
- HTML
- CSS
- JavaScript
- PHP
- MySQL
- ASP
- SQL
- Technical Support
- Troubleshooting
- Customer service orientation
- Data Analysis
- Proficient in Microsoft Excel for data analysis and reporting
- Software Proficiency
- Microsoft 365
- ServiceNow
- Microsoft Office 365
- Operating Systems
- Experience with Windows XP, 7, and 10
- Project Management
- Experience working in Agile environments
- Interpersonal Skills
- Strong communication and teamwork abilities
- Certifications
- WHMIS
- First Aid CPR
- Driver's License
- Class 5 License
- Statistic analysis expertise
- Analytical Thinking
- Business Intelligence
- Deadline Adherence
- Multiple Priorities Management
- Data Modeling
Projects
Front-end static Website using HTML, CSS and Bootstrap Customer Record Management application using Asp.net, XML, SQL Server Car Finance Calculator using Asp.net, HTML , CSS.
References
- Mark Thacyk, Manager, IT Operations DeskSide-Urban (South), mark.thacyk@ehealthsask.ca
- Zach Horvath, Instructor, Saskatchewan Polytechnic | Regina Campus, +1.306-540-7465, horvathz@saskpolytech.ca
Languages
English
Professional
Urdu
Full Professional
Timeline
Deskside Analyst 1 (Co-Op)
eHealth Saskatchewan
05.2023 - 10.2023
Technology Associate
Sutherland Global Services
05.2022 - 09.2022
Diploma in Business Information System -
Saskatchewan Polytechnic
High School (Grade 12) -
Govt National College
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