Divyanshu Kundra
Calgary,AB
Summary
Motivated IT professional with over 2 years of experience providing technical support to 50+ users and managing IT infrastructure for small teams. Experienced in troubleshooting and optimizing systems, improving efficiency by 20%, and developing web applications using modern technologies to enhance user experience.
Overview
3
3
years of professional experience
Work History
Technological Support Co-op Student
Mag Web Technologies
Calgary, Canada
08.2024 - 12.2024
- Delivered comprehensive technological support for web-based platforms, addressing client inquiries and resolving technical issues efficiently.
- Configured and maintained IT infrastructure, ensuring seamless integration and functionality across web technologies.
- Created and updated technical documentation to optimize support processes and resource management.
- Collaborated with cross-functional teams to enhance system performance and implement long-term strategies.
IT Summer Intern
Bonavista Energy Corporation
Calgary, Canada
05.2023 - 09.2024
- Provided responsive technical support for computer systems, software, and hardware via in-person, chat, email, and phone interactions.
- Installed, configured, and maintained personal computers, laptops, Windows networks, file servers, and peripheral devices.
- Developed documentation for processes and procedures, enhancing the knowledge base and training materials.
- Collaborated with IT support team members to troubleshoot issues and devise strategies for improved efficiency.
IT Support Associate
O7 Services IT Company
India
02.2022 - 04.2023
- Delivered efficient technical support, resolving hardware and software issues promptly to ensure uninterrupted operations.
- Maintained and optimized IT equipment performance through regular troubleshooting and preventive maintenance.
- Enhanced workflows and resource utilization, contributing to process improvements and operational efficiency.
Education
Diploma - Software Development
Southern Alberta Institute of Technology (SAIT)
CalgaryCertificate - Excel Skills Job Simulation
JPMorgan Chase & Co. (Forage)
Certificate - Microsoft 365 Certified: Fundamentals
Microsoft
Skills
- Technical Troubleshooting
- IT Systems Management
- Networking
- Data Management
- Web Development
- Database Management
- Service Management
- Virtualization
Volunteer Experience
SAIT Student Code Club
- Collaborated with peers on coding projects, providing technical support and contributing to coding challenges.
Summit Web Creation
- Supported various random web projects, assisting with design, development, and troubleshooting.
Timeline
Technological Support Co-op Student
Mag Web Technologies
08.2024 - 12.2024
IT Summer Intern
Bonavista Energy Corporation
05.2023 - 09.2024
IT Support Associate
O7 Services IT Company
02.2022 - 04.2023
Diploma - Software Development
Southern Alberta Institute of Technology (SAIT)
Certificate - Excel Skills Job Simulation
JPMorgan Chase & Co. (Forage)
Certificate - Microsoft 365 Certified: Fundamentals
Microsoft
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