SYEDA BAQRI KHAN
Ottawa
Summary
A highly motivated student with work experience in multiple fields. Flexible with teammates and capable of leading them to create a coherent work ambience. Meticulous and skillful in maintaining professional relationships to increase profitability and drive results. Ability to multi-task in a fast-paced, time-constrained environment. Proven success in exceptional communications, delivering presentations, mentoring students, and literature reviews thus meeting diverse experiences. Eager to use my skills in given work with utmost commitment and dedication. Seeking an opportunity to further enhance my innovative abilities with a suitable position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Grand Supermarkets
04.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier/Customer Service Executive
HiLife- Brides
11.2021 - 01.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Lulu Hypermarket
08.2020 - 11.2021
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing inconsistency and potential losses.
Education
Baking and Pastry Management -
Algonquin College
Ottawa, ONBachelor of Science - Forensic Science
Jain University, School of Sciences
Bengaluru, Karnataka09.2020
High School Diploma -
International Indian School, Dammam
Dammam, Saudi Arabia05.2015
Skills
- Organizing
- Presentation
- Collaborative
- Soft and Hard skills
- Active Listening
- Product Recommendations
- Problem-solving abilities
- Cash Handling
Available Timings
Monday- 3 pm to close
Tuesday- 1 pm-close(available for night shift)
Wednesday- Full day
Thursday- 1 pm to close
Friday- 4 to close(available for night shift)
Saturday- Full day(available for night shift)
Sunday- full day.
Personal Information
Nationality: Indian
Hobbies and Interests
- Swimming
- Reading
- Singing
- Cooking
- Volunteering Work
- Travelling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Certification
- WHMIS Certificate
- Ontario Health and Safety Awareness Certificate
- Allergen Certificate
Timeline
Customer Service Representative
Grand Supermarkets
04.2022 - 02.2023
Cashier/Customer Service Executive
HiLife- Brides
11.2021 - 01.2022
Cashier
Lulu Hypermarket
08.2020 - 11.2021
Baking and Pastry Management -
Algonquin College
Bachelor of Science - Forensic Science
Jain University, School of Sciences
High School Diploma -
International Indian School, Dammam
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