Syeda Batool

Follow-up with existing customers to offer additional products or services

Build long-term relationship with customers and assess their needs in order to present them tailored solution which increased sales by 140%

Trained and mentored new telemarketers on best practices, communication strategies and performance standards

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns

Overcame objections using friendly, persuasive strategies

• Follow-up with existing customers to offer additional products or services
• Build long-term relationship with customers and assess their needs in order to present them tailored solution which increased sales by 140%
• Trained and mentored new telemarketers on best practices, communication strategies and performance standards
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
• Overcame objections using friendly, persuasive strategies

• Coordinated patient scheduling, check-in, check-out and payments for billing
• Entered procedure codes and diagnosis codes into medical billing software
• Adhered to strict HIPAA guidelines to protect patient privacy
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls

• Professionally trained on Accuro (EMR) and Medi Plan
• Booking and organizing patient's appointments
• Analyzing patients tests specimens (Urine dip, hCG)
• Sanitizing surgical instruments
• Preparing vaccine for doctor (Flu, Tetanus, Vitamin B, Shot)
• Taking patients BP, height, weight, temperature and BMI
• Flushing patient's ear wax for physicians
• Preparing room for IUD insertion
• Helping physicians for inserting IUD
• Preparing room for patients and doctors, updating computer for doctors
• Managing and distributing FAX and Emails
• Referring patients to specialists
• Faxing requisitions to labs and required places

• Supervised staff in absence of management
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion
• Engaged, educated and befriended customers to deliver amazing shopping experience
• Assisted in scheduling for 12-15 employees
• Managed routine morning and night inventory
• Assisted with the upkeep, cleaning and maintenance of crystals
• Achieved and exceeded sales goals by 100%
• Kept the client book up to date and called customers on a regular basis
• Designed, filled and arranged eye-catching product floorsets to increase sales

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Provided excellent customer service
• Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
• Provided weekly work schedules to employees to accommodate business demands and vacation requests