Rodney Bayani

• Worked proficiently with all current business tools and processes including, High Deal, CBS, and Salesforce.
• Addressed all Small/Medium Business Customer MACD (Move, Add, Change, Disconnect) requests including sales and contract renewals.
• Worked proficiently with all current business tools and processes including, High Deal, CBS, and Salesforce.

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• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Assisted in the training of new employees on procedures and policies to maximize team performance.
• Educated customers on special pricing opportunities and company offerings.

• Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
• Maintained patient records, tracking rehabilitation goals and progress
• Analyzed client's medical histories to identify potential root causes of ailments.
• Communicated with clients to learn about physical condition and symptoms.

• Assisted customers with various types of technical issues via email, live chat and telephone.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Supported customers with online billing, access and account issues.