Syed Yawar
Kitchener,Canada
Summary
Dedicated and detail-oriented Customer Support Representative with over 8 years of experience delivering exceptional service and operational efficiency. Proficient in creating and managing accurate documentation, streamlining processes, and resolving customer inquiries with a 95% satisfaction rate. Skilled in inventory management, office administration, and technical troubleshooting, achieving significant cost reductions and operational improvements. Demonstrates strong analytical and problem-solving capabilities with a proven track record of implementing effective sales and marketing strategies. Holds a Bachelor of Engineering in Electronics and Communication and is certified in Project Management Professional (PMP) and Business Continuity. Excels in communication, compliance adherence, and computer proficiency to support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Naghi, LG Electronics
04.2018 - 08.2024
- Created and formatted documents, including reports, memos, letters, and spreadsheets, with a 90% accuracy rate, to support office operations and communication
- Handled incoming and outgoing communications daily, including phone calls, emails, and in-person inquiries, with a 95% customer satisfaction rate
- Provided information and assistance to staff, customers, and visitors annually, with an 80% resolution rate for inquiries and issues
- Ensured smooth operation of the office by maintaining supplies, equipment, and facilities, achieving a 25% reduction in maintenance costs and a 30% increase in office efficiency
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Representative
Hobby Centre (Al Jaziri Group)
04.2015 - 01.2018
- Completed order as per customer specification providing 85% customer satisfaction
- Handled online orders from the company website
- Balanced multiple priorities while focusing on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the client and company's satisfaction.
Education
Some College (No Degree) - Electronic and communication
Sri Satya Sai University of Technology And Medical Science
Bhopal, Madhya PradeshSkills
- Safety and compliance standards
- Excellent communication
- Troubleshooting
- Critical thinking, Problem-solving
- Expert computer knowledge
- Documentation
- Administrative support
Certification
- Project Management Professional (PMP)
- Project Management Institute Agile Certified Practitioner (PMI-ACP)
Timeline
Customer Service Representative
United Naghi, LG Electronics
04.2018 - 08.2024
Customer Support Representative
Hobby Centre (Al Jaziri Group)
04.2015 - 01.2018
Some College (No Degree) - Electronic and communication
Sri Satya Sai University of Technology And Medical Science
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