Syed Naqvi
Mississauga
Summary
Enthusiastic and adaptable second-year Computer Science student at Western University with a diverse background in customer service, gaming facilitation, and contract roles. Demonstrated success in thriving within dynamic environments, rapidly acquiring new systems knowledge, and delivering exceptional customer support. Strong problem-solving abilities and a genuine passion for technology and interactive experiences.
Overview
2
2
years of professional experience
Work History
Lead Customer Service Representative
Arise Platform
10.2022 - 12.2024
- Worked for multiple agencies that required customer service representatives such as AAA, Toys R Us, and Staples
- Provided customer support for multiple companies based on demand, handling inquiries, troubleshooting issues, and processing orders.
- Adapted quickly to different company policies, systems, and customer needs in fast-paced environments.
- Maintained professionalism and efficiency while assisting customers via phone, email, and live chat.
- Resolved complaints, processed returns, and ensured customer satisfaction across various industries.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
Deputy Returning Officer
Elections Ontario
02.2025 - 02.2025
- Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
- Contributed to a positive voting experience for citizens by maintaining a clean, organized, and professional polling station environment.
- Supported a transparent election process by inviting observers from various stakeholder groups to monitor proceedings at polling stations.
- Verified voter identification, issued ballots, and provided clear instructions on the voting process.
- Maintained organization and ensured compliance with election procedures and regulations.
Event Coordinator Assistant
Skyfeel Developments
04.2023 - 08.2024
- Hosted events in Niagara Falls and Celebration Square displaying previous and future development projects to 10000+ people
- Held multiple raffles at charity and community events and overlooked the collection of raffle tickets and distribution of prizes
- Responsible for setting up, maintaining and dismantling all event equipment including tents, tables, chairs, banners, flags, audio and visual hardware
Real Estate Assistant
Century 21 People's Choice Realty
09.2023 - 05.2024
- Filled out multiple crucial real estate documents such as Lease Agreements, Rental Applications, Purchase Offers, etc
- Prepared many homes for showings and open houses including tasks like cleaning and setting up furniture as well as creating a welcoming and lived in appearance to empty homes
- Communicated with many clients and collected sensitive information such as credit scores, employer information, previous addresses, etc
Education
Diploma -
John Fraser Secondary School
01.2022
Skills
- Analytical Problem Solving
- Client Relationship Management
- Collaborative Teamwork
- Clear Interpersonal Communication
- Proficient in Computer Applications
- Python
- Java
- Basic First Aid
- Basic Life Support Training
- Integrity and ethics
Languages
English
French
Urdu
Hindi
Timeline
Deputy Returning Officer
Elections Ontario
02.2025 - 02.2025
Real Estate Assistant
Century 21 People's Choice Realty
09.2023 - 05.2024
Event Coordinator Assistant
Skyfeel Developments
04.2023 - 08.2024
Lead Customer Service Representative
Arise Platform
10.2022 - 12.2024
Diploma -
John Fraser Secondary School
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