ISHU
Victoria
Summary
A detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. I am aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Lead Customer Service Representative
WestJet Airlines
03.2024 - Current
- Reviewed associate performance to identify training needs.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
Lead Customer Service Representative
Porter Airlines
03.2024 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Deal with unruly passengers, delayed flights, and cancellations.
Gaming Security Officer
Casino Victoria
07.2023 - 08.2025
- Managed lost-and-found items efficiently, ensuring proper documentation and prompt return to rightful owners when possible.
- Supported smooth operation during special events by collaborating closely with event organizers on security plans and requirements.
- Streamlined communication between departments by serving as liaison between security team and other casino staff, fostering a strong sense of collaboration.
- Handled conflict resolution effectively, deescalating tense situations without compromising safety or resorting to unnecessary force.
Subway artist
SUBWAY
01.2023 - 03.2024
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
- Contributed to profit goals by staying within company guidelines and targets.
- Used company tools and resources to train employees.
Pharmacy Assistant
Sunlife Pharmacy
06.2022 - 11.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Education
Post-Degree Diploma - Tourism and Hospitality Management
Camosun College
Victoria, BC01.2023
Bachelor of Science (B.S.) - Airlines and Airport Management
Chandigarh University
03.2021
Skills
- Superior Communication Skills
- Strong Analytical Skills
- Public Speaking
- Cash Handling
- Managing Inventory
- Fast learner
- Problem-solving
- Complaint handling
- Team performance
- Computer skills
- Microsoft office and other Softwares
Certification
Cargo Management from Burd Academic, Chandigarh
Timeline
Lead Customer Service Representative
WestJet Airlines
03.2024 - Current
Lead Customer Service Representative
Porter Airlines
03.2024 - Current
Gaming Security Officer
Casino Victoria
07.2023 - 08.2025
Subway artist
SUBWAY
01.2023 - 03.2024
Pharmacy Assistant
Sunlife Pharmacy
06.2022 - 11.2022
Bachelor of Science (B.S.) - Airlines and Airport Management
Chandigarh University
Post-Degree Diploma - Tourism and Hospitality Management
Camosun College
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