Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Syed Hasan

Toronto,ON

Summary

Dynamic Senior Operations Specialist with a proven track record at Exchange Bank of Canada, enhancing process efficiency and fostering cross-functional collaboration. Excelled in optimizing resource allocation and spearheading innovative solutions, leveraging expertise in Microsoft Excel and exceptional interpersonal skills. Achieved significant improvements in operational challenges, demonstrating a strong focus on strategic planning and team development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Operations Specialist

Exchange Bank of Canada
07.2023 - Current
  • Optimized resource allocation with thorough analysis of KPIs and performance metrics.
  • Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
  • Established clear communication channels between departments, fostering collaboration on shared goals and accelerating problem resolution times.

Assistant Manager

Independent City Market
05.2019 - 06.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Prepare and finalize daily deposits and assist with invoice processing and bank reconciliation.
  • Assist divisional budget preparation and support executives in managing income reports, letters and official files while leveraging skills and expert policy knowledge that promotes conflict resolution.
  • Develop and provide in-depth progress and status reports to upper management on sales while strengthening department efficiency with variance analysis on shrinkage and maximizing customer satisfaction by coaching team of 25 staff members.
  • Enhance bottom-line profitability by crafting effective strategies.

Intern, Tax and Accounting

Saiful & Hafizur Professional Corporation
02.2018 - 03.2019
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations while managing approximately 30 incoming calls, emails and faxes per day from customers
  • Assisted in tax returns for individuals, trusts, partnerships, and corporations while mastering tax-related software programs (DT Max) and showed exceptional proficiency at learning new software (QuickBooks).
  • Helped clients meet their financial objectives and minimized liabilities with proactive strategies, while providing various industry clients audit assistance and safeguarding books, records and supporting documents to determine the degree of compliance with the Income Tax Act (ITA).
  • Conducted independent field audits and investigations of income tax returns, to help verify and authenticate the information provided by clients for transparency and compliance purposes.

Education

BBA - LAW AND BUSINESS

TMU (Previously Known As Ryerson University)
Toronto
06-2022

Skills

  • Tools used: Highly proficient in Microsoft Word, Excel, PowerPoint, Visio, & Outlook Currently growing experience using SQL, Jira, Confluence and SDLC to meet project needs
  • Excellent interpersonal, verbal, written communication, presentation, and multi-tasking skills by creating detailed internal communications and seeking out innovative solutions with a focus on risk management
  • Methodologies: Income statements, Financial models, Leverage analysis, Growth rates, Report writing, Accounting/Bookkeeping, Variance analysis, Cash flow statements, Efficiency analysis, Profitability and Liquidity analysis

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Turkish
Professional Working
Chinese (Mandarin)
Professional Working

Certification

CSI Global Education Inc.
Canadian Securities Course, August 2024

Timeline

Senior Operations Specialist

Exchange Bank of Canada
07.2023 - Current

Assistant Manager

Independent City Market
05.2019 - 06.2022

Intern, Tax and Accounting

Saiful & Hafizur Professional Corporation
02.2018 - 03.2019

BBA - LAW AND BUSINESS

TMU (Previously Known As Ryerson University)

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Syed Hasan