Ronald Christian
Mississauga,ON
Summary
A dynamic, accomplished, and ambitious professional with 5+ years of demonstrated experience of managing projects seeking a Business Analyst position to contribute to organizational growth with analytical, problem-solving techniques using business analysis tools. Highly proficient in working with users to gather, analyze, model, and subsequently use various tools to capture, trace, link and manage changes in the requirement set. Highly skilled in fostering collaboration between teams, managing and mitigating risk, effectively communicating with all organizational levels, and completing projects within pre‐determined timelines and budget.
Overview
9
9
years of professional experience
Work History
Senior Business Analyst
Scotiabank
09.2022 - Current
- Conduct workshops, questionnaires, surveys, brainstorming session to gather business requirements, use cases, reports, and screen mock-ups and prototypes
- Create Business Requirement Document (BRD), the system "as-is" and "to-be" states, system specifications, Functional requirement document (FRD), System requirement specification document (SRS), Vision Scope Requirement document (VSR), Business Analysis Plan, Change request document
- Experience in projects like ERP implementation, Intranet site maintenance, mergers and acquisitions, data migration modules for systems' data
- Work with stakeholders to define and develop user stories, acceptance criteria, and application summary; managed RACI chart
- Provide business cases, elicit functional and non-functional requirements, and identified underlying competencies to initiate project
- Document project artefacts such as: Work Breakdown structure, project charter, scope statement, task lists, communications plan, meeting minutes, risk log, issues log, decision log, action log, process flows, standup call decks
- Conduct standup calls and maintain cadence calendar to ensure regular follow ups for project deliverables
- Analyzed data using tools like Excel, SQL, and ServiceNow and contributed to the configuration of Service level agreement
- Coordinate with development team, subject matter experts (SMEs) and project manager throughout project lifecycle using JIRA, to ensure requirements are developed and deliver as per the guidelines
- Conduct pre-deployment BA testing, User Acceptance Testing, System Integration Testing, and assisted quality assurance team in the creation of the test plans
- Use Confluence to establish efficient incident management practices
Business Operations Analyst
Tech Mahindra
11.2015 - 05.2022
- Developed comprehensive reports to inform decision-making and drive strategic initiatives.
- Facilitated strong relationships between departments, fostering a spirit of collaboration across the organization.
- Managed cross-functional projects to ensure timely completion and alignment with company goals.
- Evaluated potential risks associated with new initiatives, providing recommendations for risk mitigation strategies.
- Collaborated with the Engineering and support teams on the most significant opportunities for automation of Customer Segmentation and E-Commerce process refinement projects
- Coordinated with cross-functional teams to identify process and system improvement opportunities for Knowledge Base articles that improves Customer Experience
- Worked closely with Engineering and Customer Support to identify opportunities for Knowledge Base articles that improves Customer Experience
- Liaised with development and operations support team during the knowledge transfer and also been the point of contact in critical phases like the hyper care window making sure the business runs smooth without any impact
- Developed custom reports for end-users that require assistance with report creation
- Experienced in handling modules like Service Catalog Management, Incident Management, Problem Management, Change Management, Knowledge Management, Project Portfolio Management, Vendor Risk Management and Release Management
- Assisted in administrative data gathering and produced monthly, quarterly and weekly reports
Education
Masters in Applied Computing - Computer Engineering
Dharamsinh Desai University
India05-2015
Skills
- Demonstrated experience in initiation, planning, analysis, execution, testing and maintenance phases of the Software Development Life Cycle (SDLC)
- Analytical & Logical reasoning, Problem Solving, Decision Making, Effective written and verbal communication, Multi-Tasking
- Certified ServiceNow Administration- CSA (New York)
- Microsoft Office Suite: Word, PowerPoint, Excel (VLOOKUP, Marcos), Access, Outlook, Visio, Project SharePoint
- Project Management Tools: JIRA, Confluence, Kanban, Six Sigma
- Project Management Methodologies: Waterfall, Agile, Hybrid
- Data Analysis tools: Microsoft SQL Server 2, Tableau, Power BI, Snowflake
Timeline
Senior Business Analyst
Scotiabank
09.2022 - Current
Business Operations Analyst
Tech Mahindra
11.2015 - 05.2022
Masters in Applied Computing - Computer Engineering
Dharamsinh Desai University
Similar Profiles
Abhishek WahalAbhishek Wahal
Senior Manager at ScotiabankSenior Manager at Scotiabank
Tebah Al-SafiTebah Al-Safi
Customers Experience Associate at ScotiabankCustomers Experience Associate at Scotiabank
HARSHIL PATELHARSHIL PATEL
Customer Experience Associate, Kitchener at ScotiabankCustomer Experience Associate, Kitchener at Scotiabank