Sydney Peers
Regina,SK
Summary
Motivated and adaptable professional with strong problem-solving abilities, and a proactive willingness to learn. Committed to contributing to team success and driving positive outcomes through dedication and enthusiasm. Eager to take on new challenges in a dynamic environment that fosters growth, allowing me to apply my skills effectively while continuously expanding my knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior IT Support Technician
EhOS IT Solutions Inc.
08.2023 - Current
- Managed inventory of hardware components for timely replacement or repair as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Updated documentation and produced reports.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
Sales Associate
Gale's Florist
09.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Michael A. Riffel Catholic High School
Regina, SK06-2023
Skills
- Technical Troubleshooting
- Active listening
- Ticket support system management
- User credential management
- Troubleshooting abilities
- Software installation
- Hardware troubleshooting
Certification
- Introduction to Windows 10: University of Waterloo, Coursera, Google.
- Technical Support Fundamentals, Coursera, Google
Timeline
Junior IT Support Technician
EhOS IT Solutions Inc.
08.2023 - Current
Sales Associate
Gale's Florist
09.2022 - 05.2023
High School Diploma -
Michael A. Riffel Catholic High School
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