Summary
Overview
Work History
Education
Skills
Key Competencies
Timeline
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Himani Verma

Surrey,British Columbia

Summary

A highly skilled and experienced professional with a strong background in computing, office management, and remote support. Seeking a challenging position that allows me to utilize my extensive knowledge in configuring software, troubleshooting technology issues, and providing exceptional support.

Overview

1
1
year of professional experience

Work History

Junior IT Support Technician

Glotman Simpson Consulting Engineers
VANCOUVER, BRITISH COLUMBIA
01.2022 - 03.2023
  • Assisted in providing technical support in a Microsoft environment.
  • Managed user accounts, network configurations, and software updates.
  • Resolved client issues efficiently by prioritizing service tickets.
  • Supported remote offices through electronic communication.
  • Performed troubleshooting
  • Developed and maintained software applications using various programming languages.

Education

PG Diploma - Network Technology And Cybersecurity

Vancouver Community College
Vancouver, BC
08.2024

Skills

  • Troubleshooting
  • Python
  • Visual Basic
  • HTML
  • SQL
  • JavaScript
  • CSS
  • Windows 7, MS Office 2016
  • Networking, Internet
  • MS Suite Support

Key Competencies

  • Excellent computing and troubleshooting skills.
  • Strong English verbal and written communication abilities.
  • Effective prioritization of service tickets and timely resolution of client issues.
  • Ability to work on-site and travel to remote office locations as required.
  • Proven track record of collaborating on IT projects with cross-functional teams.

Timeline

Junior IT Support Technician

Glotman Simpson Consulting Engineers
01.2022 - 03.2023

PG Diploma - Network Technology And Cybersecurity

Vancouver Community College
Himani Verma