Himani Verma
Surrey,British Columbia
Summary
A highly skilled and experienced professional with a strong background in computing, office management, and remote support. Seeking a challenging position that allows me to utilize my extensive knowledge in configuring software, troubleshooting technology issues, and providing exceptional support.
Overview
1
1
year of professional experience
Work History
Junior IT Support Technician
Glotman Simpson Consulting Engineers
VANCOUVER, BRITISH COLUMBIA
01.2022 - 03.2023
- Assisted in providing technical support in a Microsoft environment.
- Managed user accounts, network configurations, and software updates.
- Resolved client issues efficiently by prioritizing service tickets.
- Supported remote offices through electronic communication.
- Performed troubleshooting
- Developed and maintained software applications using various programming languages.
Education
PG Diploma - Network Technology And Cybersecurity
Vancouver Community College
Vancouver, BC08.2024
Skills
- Troubleshooting
- Python
- Visual Basic
- HTML
- SQL
- JavaScript
- CSS
- Windows 7, MS Office 2016
- Networking, Internet
- MS Suite Support
Key Competencies
- Excellent computing and troubleshooting skills.
- Strong English verbal and written communication abilities.
- Effective prioritization of service tickets and timely resolution of client issues.
- Ability to work on-site and travel to remote office locations as required.
- Proven track record of collaborating on IT projects with cross-functional teams.
Timeline
Junior IT Support Technician
Glotman Simpson Consulting Engineers
01.2022 - 03.2023
PG Diploma - Network Technology And Cybersecurity
Vancouver Community College