Sydney Jimenez
Arleta
Summary
Detail-oriented and highly organized administrative professional with extensive experience in customer service, beauty, and marketing industries. Proven ability to manage office functions, provide administrative support, and coordinate marketing activities. Known for maintaining meticulous records, handling complex schedules, and providing exceptional service to clients and colleagues. Bilingual in Spanish and English.
Overview
8
8
years of professional experience
Work History
Marketing Administrator
Jafra Cosmetics International
03.2020 - 11.2020
- Prepared and presented reports on industry trends and competitive analysis
- Coordinated marketing team activities to align with corporate objectives
- Assisted in all stages of marketing projects, from conceptual planning to implementation
- Developed creative sales tools and conducted research on skincare, toiletries, and color cosmetics
- Managed expense reports, invoices, and payments for marketing team and vendors
- Handled shipping logistics, including creating labels and tracking shipments.
Hairstylist
Genesis Beauty Salon
10.2012 - 02.2020
- Built strong rapport with clients by delivering exceptional services and results
- Assessed customer needs to provide appropriate hair treatments and services
- Promoted products and services through social media to increase client engagement
- Maintained a clean and sanitized work environment to ensure safety and hygiene.
Professional Customer Service Representative
Bellami Hair
12.2018 - 12.2019
- Managed a high volume of inbound and outbound calls and emails, addressing customer requests and concerns
- Utilized Shipstation and Shopify software for shipping and tracking product orders and customer interactions
- Converted calls into sales opportunities and upselling products to enhance customer satisfaction
- Developed new sales opportunities within existing accounts and achieved sales quotas
- Liaised with customers, management, and the sales team to ensure customer needs were met and issues resolved
- Implemented procedures to reduce customer cancellations and maintain customer loyalty.
Education
Cosmetology License - Cosmetology
Western Beauty Institute
Panorama City, CA10.2012
High School Diploma -
Reseda Senior High School
Reseda, CA06.2011
Skills
- Administrative support
- Report preparation
- Recordkeeping strengths
- Professional telephone demeanor
- Inbound and Outbound Calling
- Complaint resolution
- Money handling abilities
- Account management
- International sales support
- Client communication
- Strategic Planning
- Customer service
- Bilingual in Spanish and English
Timeline
Marketing Administrator
Jafra Cosmetics International
03.2020 - 11.2020
Professional Customer Service Representative
Bellami Hair
12.2018 - 12.2019
Hairstylist
Genesis Beauty Salon
10.2012 - 02.2020
Cosmetology License - Cosmetology
Western Beauty Institute
High School Diploma -
Reseda Senior High School
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