Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sydney Hill

Burlington,ON

Summary

Customer service professional dedicated to effective team management and customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Cocktails
04.2014 - Current
  • Responsible for developing brand recognition.
  • Required to learn details of products with minimal notice and sell based on given information.
  • Worked at varied locations, for long and unpredictable hours.

Assistant / Front Desk Receptionist

Wellington Altus Private Wealth
09.2021 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Collected cheque payments, processed transactions and updated relevant records.

Administrator

FCT Insurance
03.2020 - 08.2021
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, arranged, and input information into database system.

Operations / Customer Service

Apex
12.2020 - 03.2021
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Customer Service Associate/Office Administrator

Landscape Elements
04.2017 - 12.2020
  • Scanned documentation and entered into the database.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Contacted customer to follow up on any unpaid invoices, suggest new merchandise and inform them about promotions and upcoming events.

Sales Associate

Dynamite
11.2015 - 04.2020
  • Prepared merchandise for sales floor.
  • Helped drive sales goals and achieve monthly quotas.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Trained new sales associates on procedures, customer service and sales techniques.

Bartender

Bristol Bar and Grill
08.2016 - 04.2017
  • Maintained full knowledge of beverage lists and promotions.
  • Answered telephone calls and responded to inquiries.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Organized special events in the restaurant, including team dinners, promotions and corporate luncheons

Bartender

Hess Village
05.2016 - 01.2017
  • Set up bar for operation, obtained cash bank and stocked the service bar.
  • Completed regular bar inventories and daily requisition sheets as requested.
  • Maintained full knowledge of beverage lists and promotions.
  • Upheld strict cash handling procedures.

Bartender/Keyholder

Katz bar and Eatery
11.2012 - 06.2016
  • Responsible for opening the restaurant.
  • Daily/weekly inventory recording.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Consistently provided professional, friendly and engaging service.

Server

The Keg
04.2015 - 10.2015
  • Consistently provided professional, friendly and engaging service.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Set dining tables according to type of event and service standards.

Radiographic Film Auditing Assistant

Acuren
01.2013 - 03.2013
  • Worked alongside technicians to complete reports as required.
  • Met deadlines without sacrificing quality of work.
  • Worked well as a team, or on independent work.
  • Maintained computer and physical filing systems.

Hostess/Bartender

Philthy Mcnasty's
08.2011 - 10.2012
  • Greeted and sat guests in a friendly and efficient manner.
  • Assisted wait/bar staff in perfect execution of steps of service.
  • Retrieved liquor, wine and beer from various storage facilities.
  • Maintained a consistent attendance record.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.

Education

High School Diploma -

Robert Bateman High School
Burlington, ON

Skills

  • Detail-oriented
  • Excellent teamwork
  • Customer service-oriented
  • Works well independently
  • Honest, trustworthy and punctual
  • Strong organizational skills

Certification

  • Smart Serve
  • WHMIS

References

References available upon request.

Timeline

Assistant / Front Desk Receptionist

Wellington Altus Private Wealth
09.2021 - 05.2024

Operations / Customer Service

Apex
12.2020 - 03.2021

Administrator

FCT Insurance
03.2020 - 08.2021

Customer Service Associate/Office Administrator

Landscape Elements
04.2017 - 12.2020

Bartender

Bristol Bar and Grill
08.2016 - 04.2017

Bartender

Hess Village
05.2016 - 01.2017

Sales Associate

Dynamite
11.2015 - 04.2020

Server

The Keg
04.2015 - 10.2015

Brand Ambassador

Cocktails
04.2014 - Current

Radiographic Film Auditing Assistant

Acuren
01.2013 - 03.2013

Bartender/Keyholder

Katz bar and Eatery
11.2012 - 06.2016

Hostess/Bartender

Philthy Mcnasty's
08.2011 - 10.2012

High School Diploma -

Robert Bateman High School

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