Sydney Hill
Burlington,ON
Summary
Customer service professional dedicated to effective team management and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Cocktails
04.2014 - Current
- Responsible for developing brand recognition.
- Required to learn details of products with minimal notice and sell based on given information.
- Worked at varied locations, for long and unpredictable hours.
Assistant / Front Desk Receptionist
Wellington Altus Private Wealth
09.2021 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Collected cheque payments, processed transactions and updated relevant records.
Administrator
FCT Insurance
03.2020 - 08.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
Operations / Customer Service
Apex
12.2020 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service Associate/Office Administrator
Landscape Elements
04.2017 - 12.2020
- Scanned documentation and entered into the database.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Contacted customer to follow up on any unpaid invoices, suggest new merchandise and inform them about promotions and upcoming events.
Sales Associate
Dynamite
11.2015 - 04.2020
- Prepared merchandise for sales floor.
- Helped drive sales goals and achieve monthly quotas.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Dedicated to continuously improving sales abilities and product knowledge.
- Trained new sales associates on procedures, customer service and sales techniques.
Bartender
Bristol Bar and Grill
08.2016 - 04.2017
- Maintained full knowledge of beverage lists and promotions.
- Answered telephone calls and responded to inquiries.
- Waited on multiple customers at the bar and throughout the bar area.
- Organized special events in the restaurant, including team dinners, promotions and corporate luncheons
Bartender
Hess Village
05.2016 - 01.2017
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Completed regular bar inventories and daily requisition sheets as requested.
- Maintained full knowledge of beverage lists and promotions.
- Upheld strict cash handling procedures.
Bartender/Keyholder
Katz bar and Eatery
11.2012 - 06.2016
- Responsible for opening the restaurant.
- Daily/weekly inventory recording.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Consistently provided professional, friendly and engaging service.
Server
The Keg
04.2015 - 10.2015
- Consistently provided professional, friendly and engaging service.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Set dining tables according to type of event and service standards.
Radiographic Film Auditing Assistant
Acuren
01.2013 - 03.2013
- Worked alongside technicians to complete reports as required.
- Met deadlines without sacrificing quality of work.
- Worked well as a team, or on independent work.
- Maintained computer and physical filing systems.
Hostess/Bartender
Philthy Mcnasty's
08.2011 - 10.2012
- Greeted and sat guests in a friendly and efficient manner.
- Assisted wait/bar staff in perfect execution of steps of service.
- Retrieved liquor, wine and beer from various storage facilities.
- Maintained a consistent attendance record.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
Education
High School Diploma -
Robert Bateman High School
Burlington, ONSkills
- Detail-oriented
- Excellent teamwork
- Customer service-oriented
- Works well independently
- Honest, trustworthy and punctual
- Strong organizational skills
Certification
- Smart Serve
- WHMIS
References
References available upon request.
Timeline
Assistant / Front Desk Receptionist
Wellington Altus Private Wealth
09.2021 - 05.2024
Operations / Customer Service
Apex
12.2020 - 03.2021
Administrator
FCT Insurance
03.2020 - 08.2021
Customer Service Associate/Office Administrator
Landscape Elements
04.2017 - 12.2020
Bartender
Bristol Bar and Grill
08.2016 - 04.2017
Bartender
Hess Village
05.2016 - 01.2017
Sales Associate
Dynamite
11.2015 - 04.2020
Server
The Keg
04.2015 - 10.2015
Brand Ambassador
Cocktails
04.2014 - Current
Radiographic Film Auditing Assistant
Acuren
01.2013 - 03.2013
Bartender/Keyholder
Katz bar and Eatery
11.2012 - 06.2016
Hostess/Bartender
Philthy Mcnasty's
08.2011 - 10.2012
High School Diploma -
Robert Bateman High School
Similar Profiles
Alexis CottonAlexis Cotton
Bartender at CocktailsBartender at Cocktails
Parker BergumParker Bergum
Line Cook at The Social Kitchen & CocktailsLine Cook at The Social Kitchen & Cocktails
Katherine WongKatherine Wong
Server at Twelve Kitchen and CocktailsServer at Twelve Kitchen and Cocktails