Rosalie Shepherd
Burlington,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Support/Receptionist (Contract)
Sibley & Associates
01.2015 - 01.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Coach Coordinator
Attridge Coachlines INC
01.2022 - Current
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- Facilitated cross-departmental collaboration to ensure consistent training standards throughout the organization.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and customers.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Data entry
- Improved office operations by automating client correspondence, record tracking and data communications.
- Answered a large amount of emails daily
- Maintained tracking of coaches and buses in multiple databases
- Filed and maintained customers files of all bookings of trips
- Created spreadsheets for projections and be more efficient
- Large clients base from entertainment, professional sports teams, schools, private schools, and camps.
- Helped plan company monthly lunches
Shift Leader (Part-Time)
Mastermind
01.2015 - 01.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Key holder
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Managed schedule and payroll for 30 employees
- Provided free Gift wrapping
Receptionist
Caroline Family Medical Group
01.2017 - 01.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Office Administrator (Short Term Contract)
Optometrist’s Office – Melanie Varshney
01.2015 - 04.2015
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Family Care
01.2009 - 01.2014
ECE Assistant
Educational Rec Centre
01.2008 - 01.2009
- Developed strong relationships with parents through frequent communication, fostering a supportive home-school connection.
- Contributed to the development of engaging lesson plans that catered to each child''s unique interests and strengths.
- Prepared instructional materials for classroom use, ensuring they were aligned with curriculum objectives.
- Provided one-on-one support to struggling students, helping them develop problem-solving skills and build confidence.
- Demonstrated flexibility when adapting to changing circumstances within the childcare setting or adjusting to varying student needs.
- Enhanced learning experiences by incorporating age-appropriate educational materials and activities.
- Collaborated with fellow ECE assistants to create a positive and nurturing environment for children''s growth.
- Managed daily classroom routines efficiently, ensuring smooth transitions between activities and maintaining orderliness.
- Applied play-based strategies to provide diverse approaches to learning.
Administrative Support/Receptionist
Oakville Sports Medicine Center
01.2006 - 01.2007
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
HBHC and LTC Coordinator
Metis Nation of Ontario
01.2001 - 01.2004
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Home visits
- Provided transportation to medical appointments
- Attending and created workshops, training and events
Education
Medical Office Assistant Diploma -
Trillium College
Burlington, ON01.2014
Native Community and Social Development -
Georgian College
Barrie, ON01.2001
NiwiJiagan Peer Mentor Training -
Georgian College
Barrie, ON01.2000
High School Diploma and Canadian Certificate of Arts for Visual Arts -
Cawthra Park Secondary School
Mississauga, ON01.2000
Skills
- Administrative support
- Organizational skills
- Task-oriented
- Creating efficiencies
- Effective prioritization
- Document organization, including confidential documents
- Billing systems
- Patient management systems
- File management
- Verbal and written communication
- Basic accounting
- Scheduling
Accomplishments
- Designed a more efficient Excel template to track and manage clients bookings.
- Set up driver acknowledgement program. where gift card sent out to driver with a personalized card.
- Recognized by customers and Coach Coordinator for expedient and effective service.
- Oversaw Coach Department December 2022 to April 2023, resulting in being the only Coachlines representative in Burlington, while rest of department moved to Toronto.
Highlights Of Skills
- Medical Office Assistant Diploma and experience providing administrative support within health/medical offices and centers supporting and interacting with a variety of health professionals such as: Family Medicine, Optometrists, Osteopaths, Sports Medicine Doctor and Insurance Assessors
- Excellent organizational skills; task-oriented individual with a proven track record for creating efficiencies and effective prioritization within high-traffic/volume work environments
- Experience organizing, updating and filing confidential documents and online patient records
- Exposure to log keeping and medical transcription; OHIP billing; liaising with third party insurance providers
- Strong interpersonal skills with extensive experience communicating with individuals of all age and socio-economic demographics, responding to inquiries, booking appointments
- Flexibility to work into the evening or on weekends based on the needs of the business
- Computer proficiency with word processing, spreadsheets, databases, billing and patient management systems
Languages
English
Full Professional
Affiliations
- Metis Nation of Ontario
- Metis Arts Collective
Certification
- Medical Office Assistant
- Reiki Practitioner
Interests
- Crafting and DIY Projects
- Drawing and Painting
- I have a passion for photography and editing photos
- Dance
- Creative Writing
- Volunteering
- Outdoor Recreation
- Getting involved in local advocacy groups to promote positive change in the community
- Historical Exploration
- Adventure Travel
Timeline
Coach Coordinator
Attridge Coachlines INC
01.2022 - Current
Receptionist
Caroline Family Medical Group
01.2017 - 01.2018
Administrative Support/Receptionist (Contract)
Sibley & Associates
01.2015 - 01.2016
Shift Leader (Part-Time)
Mastermind
01.2015 - 01.2022
Office Administrator (Short Term Contract)
Optometrist’s Office – Melanie Varshney
01.2015 - 04.2015
Family Care
01.2009 - 01.2014
ECE Assistant
Educational Rec Centre
01.2008 - 01.2009
Administrative Support/Receptionist
Oakville Sports Medicine Center
01.2006 - 01.2007
HBHC and LTC Coordinator
Metis Nation of Ontario
01.2001 - 01.2004
Native Community and Social Development -
Georgian College
NiwiJiagan Peer Mentor Training -
Georgian College
High School Diploma and Canadian Certificate of Arts for Visual Arts -
Cawthra Park Secondary School
Medical Office Assistant Diploma -
Trillium College
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