Sydney Greenwood
Victoria,BC
Summary
Friendly and energetic professional with over 5 years of experience in customer service, reception, and retail. Skilled in creating welcoming environments, handling transactions accurately, and managing fast-paced responsibilities. Strong ability to communicate with customers, resolve concerns, and work collaboratively with a team to deliver excellent dining experiences. Eager to bring a positive attitude, efficiency, and adaptability to a front of house serving role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista/Retail Sales Associate
Third Wave Coffee Co.
Crofton, British Columbia
04.2024 - 08.2024
- Delivered friendly, attentive service to create a welcoming guest experience.
- Maintained a clean, organized, and inviting service area to meet health and safety standards.
- Processed customer transactions quickly and accurately, handling cash and card payments.
- Recommended menu items and upsold products to meet guest preferences.
- Balanced multiple tasks in a fast-paced environment while ensuring customer satisfaction.
Receptionist
Genoa Integrated Health & Wellness Centre
Duncan, British Columbia
01.2024 - 05.2024
- Greeted and assisted visitors with professionalism, ensuring a positive first impression.
- Scheduled and confirmed client appointments while managing a busy reception area.
- Communicated effectively with clients to resolve inquiries and provide support.
- Maintained smooth daily operations by coordinating staff and patient flow.
- Applied problem-solving and conflict-resolution skills to support client needs.
- Thoroughly sanitized and transitioned patient rooms and linens.
Education
Bachelor of Science - Health Information
University of Victoria
Victoria06-2028
High School Diploma -
Cowichan Secondary School
Duncan, BC06-2023
Skills
- Customer service and guest relations
- Cash handling and POS system operation
- Time management and multitasking in fast-paced settings
- Team collaboration and communication
- Conflict resolution and problem solving
- Menu knowledge and product upselling
- Adaptability and quick learning
- Event planning and community engagement
Certification
- Serving it Right
Volunteer Experience
- Englisher teacher to all ages and comprehension levels in Cambodia 09/2023- 11/2023
- Pop-up medical clinic in rural Guatemala with UVic Global Brigades 04/2025
References
References available upon request.
Timeline
Barista/Retail Sales Associate
Third Wave Coffee Co.
04.2024 - 08.2024
Receptionist
Genoa Integrated Health & Wellness Centre
01.2024 - 05.2024
Bachelor of Science - Health Information
University of Victoria
High School Diploma -
Cowichan Secondary School
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