Renee Zazueta
Lake Forest
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Barista/Retail Sales Associate
Peet's Coffee
Costa Mesa
04.2003 - 02.2026
- Prepared high-quality beverages with precision, consistently meeting customer expectations and enhancing overall satisfaction.
- Maintained cleanliness and organization of the café environment, ensuring compliance with health and safety standards.
- Assisted customers in selecting products, effectively communicating features and benefits to enhance their shopping experience.
- Trained new baristas on beverage preparation techniques and customer service protocols, fostering a collaborative team environment.
- Developed strong relationships with regular customers, promoting loyalty and repeat business through personalized service.
Assistant Manager
Peet's Coffee
Corona del Mar
03.2001 - 04.2003
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Manager/Barista
Pain Du Monde
Corona del Mar
05.1999 - 02.2001
- Led daily operations, ensuring efficient workflow and high-quality service, contributing to customer loyalty and satisfaction.
- Trained and mentored junior baristas, enhancing team performance and maintaining consistent product quality and presentation.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste and ensure product availability.
- Provided friendly and courteous service to customers.
- Kept accurate records of daily transactions using point-of-sale system.
- Resolved customer complaints in a professional manner while following company policies and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Newport Harbor H.S
Newport Beach, CASome College (No Degree) - Psychology
Orange Coast College
Costa Mesa, CASkills
- Beverage preparation
- Customer service
- Inventory management
- Point-of-sale systems
- Team leadership
- Quality control
- Service excellence
- POS systems
- Solid problem solver
- Positive and professional
- Attention to detail
References
References available upon request.
Timeline
Barista/Retail Sales Associate
Peet's Coffee
04.2003 - 02.2026
Assistant Manager
Peet's Coffee
03.2001 - 04.2003
Manager/Barista
Pain Du Monde
05.1999 - 02.2001
Newport Harbor H.S
Some College (No Degree) - Psychology
Orange Coast College