Summary
Overview
Work History
Education
Skills
Accreditations And Other
Volunteer Experience
References
Languages
Certification
Timeline
Generic

Sydney DuBois

Ottawa,ON

Summary

Organized and dependable candidate experienced and dedicated to enhancing employee satisfaction and business success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diplomatic and friendly with proven commitment to employee training.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bilingual Intake Coordinator

CBI Health
06.2022 - 03.2024
  • Provided excellent customer service to clients, stakeholders, and healthcare providers during the intake process.
  • Maintained strict confidentiality of client information, adhering to PHIPA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Answered a high volume of emails and phone calls and provided new clients with required paperwork to initiate service.


Team Lead

CBI Health
11.2023 - 01.2024
  • Oversaw the Workplace Solutions team, ensuring service requests were processed and scheduled within their respective Standard License Agreements.
  • Monitored and addressed needs for service availability for clinics across Canada, and coordinated with clinics and assessors to organize large-scale testing schedules.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Built strong relationships with clients and team members through positive attitude and attentive response.

Bilingual Supervisor

Strongest Families Institute
11.2019 - 04.2022
  • Mentored and oversaw a team of direct reports and provided support and training for staff department-wide.
  • Implemented quality control measures to ensure quality program delivery and supportive communication between clients and team members.
  • Handled confidential information with care, ensuring its security and privacy in all communications.
  • Participated actively in strategic planning meetings aimed at improving organizational operations.

Bilingual Coach

Strongest Families Institute
06.2018 - 11.2019
  • Developed and implemented service plans and modified according to presentation.
  • Delivered mental health education programs to diverse populations and provided ongoing problem-solving to customize care.
  • Supported clients in achieving personal goals through goal-setting exercises and step-by-step guidance.



Bilingual Evaluation Assistant

Strongest Families Institute
05.2017 - 06.2018
  • Managed high-stress situations effectively through active listening and empathetic communication with clients experiencing emotional distress during intake interviews.
  • Maintained accurate records of client interactions, including detailed notes from intake interviews, ensuring a comprehensive understanding of individual needs and circumstances for future reference.


Sales Associate

Mark's
09.2012 - 04.2016

Central Booking Representative

Appletree Medical Group
01.2013 - 11.2013

Food Service Staff, Assistant Cook

Camp Misquah
07.2011 - 08.2013

Education

Bachelor of Arts - Cognitive Science

University of Toronto
Toronto, ON
11.2017

High School Diploma -

École secondaire publique De La Salle
Ottawa, ON
01.2012

Skills

  • Training and mentoring
  • Scheduling and calendar management
  • Priority management
  • Idea Development and Brainstorming
  • Relationship Building
  • Employee Supervision
  • Customer Service
  • Multitasking and Organization
  • Microsoft Office
  • Phone and Email Etiquette
  • Team Leadership
  • Quality Assurance

Accreditations And Other

  • Mental Health First Aid & Mental Health First Aid for Adults who Interact with Youth 2017
  • SMARTSERVE Accreditation 2011

Volunteer Experience

  • Strongest Families Institute, Diversity, Equity & Inclusion Committee Member, 2021-2022
  • Strongest Families Institute, French Services Committee Member, 2019-2022
  • University of Toronto, Mind Matter 6 Conference Speaker Liaison, 2016
  • ACCESO International, Volunteer, 2005-2010

References

Letter of Recommendation included below; references available upon request.

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Mental Health First Aid & Mental Health First Aid for Adults who Interact with Youth

Timeline

Team Lead

CBI Health
11.2023 - 01.2024

Bilingual Intake Coordinator

CBI Health
06.2022 - 03.2024

Bilingual Supervisor

Strongest Families Institute
11.2019 - 04.2022

Bilingual Coach

Strongest Families Institute
06.2018 - 11.2019

Bilingual Evaluation Assistant

Strongest Families Institute
05.2017 - 06.2018

Central Booking Representative

Appletree Medical Group
01.2013 - 11.2013

Sales Associate

Mark's
09.2012 - 04.2016

Food Service Staff, Assistant Cook

Camp Misquah
07.2011 - 08.2013

Bachelor of Arts - Cognitive Science

University of Toronto

High School Diploma -

École secondaire publique De La Salle

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Sydney DuBois