Sydney Castillo
Surrey
Summary
Energetic customer service professional with 6+ years of experience in hospitality. Skilled in guest relations, POS systems, and fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Earls Kitchen + Bar
Burnaby
06.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary restrictions.
- Processed orders accurately using point-of-sale systems.
- Handled guest complaints professionally to enhance satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server Assistant
Earls Kitchen + Bar
Burnaby
08.2021 - 01.2023
- Responded to guest inquiries, providing information about menu items and specials.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Made friendly conversation with customers to provide enjoyable experience.
- Maintained cleanliness of dining area and service stations throughout shifts.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Responded promptly to requests from servers or other staff members.
DoorDash/Take-Out Specialist
Earls Kitchen + Bar
Burnaby
08.2021 - 06.2022
- Handled POS transactions and resolved guest concerns
- Assisted guests with menu items, answered questions, and made recommendations tailored to each guest.
- Communicated clearly with kitchen staff to confirm order details and modifications.
- Handled multiple phone lines to take orders, providing menu recommendations as needed.
- Inspected food presentation prior to bagging to ensure it met quality standards.
- Performed opening duties such as restocking supplies and checking equipment.
Line Cook
Earls Kitchen + Bar
Surrey
06.2020 - 08.2021
- Adhered to sanitation policies at all times when handling food products.
- Assisted in training new staff on kitchen procedures and standards.
- Monitored food quality and presentation for consistency with brand standards.
- Cooked multiple orders simultaneously during busy periods.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Adhered to portion controls and presentation specifications.
Sales Associate
Forever 21
Burnaby
01.2018 - 02.2020
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory levels and restocked products as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Education
Some College (No Degree) - Health Care Assistant
Douglas College
Coquitlam, BCSkills
- Customer Service Excellence
- Video Editing & Content Creation
- Social Media & Brand Promotion
- Time management
- Fast-paced environment
- Problem solving
- Attention to detail
- Guest relations
- Point of sale (POS) system operations
- Effective customer upselling
- Multitasking and organization
- Cash handling
Certification
- Serving It Right (BC)
- Food Safe Level 1
- First Aid & CPR
References
Available Upon Request
Timeline
Server
Earls Kitchen + Bar
06.2022 - Current
Server Assistant
Earls Kitchen + Bar
08.2021 - 01.2023
DoorDash/Take-Out Specialist
Earls Kitchen + Bar
08.2021 - 06.2022
Line Cook
Earls Kitchen + Bar
06.2020 - 08.2021
Sales Associate
Forever 21
01.2018 - 02.2020
Some College (No Degree) - Health Care Assistant
Douglas College