Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Swetha Natarajan

Surrey,Canada

Summary

Enthusiastic and detail-oriented customer service professional with over 3 years of experience in financial services and operations. Skilled in delivering high-quality customer service, promoting financial products, and consistently meeting sales targets. Adept at resolving customer queries, providing financial advice, and fostering long-term client relationships. Seeking to leverage my experience in customer service and problem-solving in a dynamic role in the banking sector.

Overview

6
6
years of professional experience

Work History

Sales Associate

Just Cozy
09.2024 - Current

Sales Associate (MSL)

BestBuy
10.2024 - 12.2024
  • Assist customers with product recommendations, sizes, and prices, resolving queries to boost satisfaction and repeat business
  • Process transactions accurately via POS systems, managing payments and returns per store policies for a seamless customer experience
  • Maintain an organized store with attractive merchandise displays, ensuring a consistently appealing environment

Process Expert (Operations)

Maersk
08.2022 - 08.2024
  • Managed daily shipping operations, consistently meeting KPIs and SLAs to enhance team performance by 55%
  • Oversaw the preparation and timely submission of export/import documentation, ensuring 100% accuracy and compliance with regulations
  • Maneuvered stakeholder communications efficiently, responding to inquiries and maintaining strong relationships to improve overall satisfaction

Customer service and Operations analyst

Royal Bank of Scotland - NatWest Group
10.2020 - 07.2022
  • Handled multiple customer chats simultaneously via web chat and secure messaging, providing accurate responses and improving resolution efficiency by 80%
  • Collaborated with cross-functional teams to streamline customer request processing, enhancing operational efficiency and reducing response time to 30 secs
  • Ensured secure transactions and fraud prevention by adhering to bank policies and reporting suspicious activities, while maintaining customer confidentiality
  • Enhanced member experience by educating clients on alternative channels, including online banking and mobile platforms, to promote seamless and efficient service usage

Citi Phone officer & Sales Associate

Citi Bank
05.2019 - 09.2020
  • Handled incoming and outgoing customer calls, providing accurate information on credit card inquiries, transactions, and bank products, resulting in a 95% customer satisfaction rate
  • Resolved customer complaints efficiently, ensuring a high level of satisfaction and fostering a positive banking experience
  • Improved customer retention through personalized outreach efforts
  • Processed transactions such as deposits, withdrawals, and transfers with 100% accuracy, while strictly following security protocols
  • Exceeded sales targets and participated in community events in consistently promoting and upselling products like credit cards, loans, and EMI options, contributing to a 20% increase in product adoption

Education

Post-Degree Diploma - International Business Management

Douglas College
09.2025

Bachelor of Commerce -

Women’s Christian College
01.2019

Skills

  • Communication skills
  • Customer Centric Attitude
  • Team work & adaptability
  • Financial Product Knowledge
  • Fraud Prevention & Compliance
  • MS Office & Financial System

Awards

Emerging Star Awards (Two quarters at Maersk)

Going Extra Mile Award (For multiple weeks at Maersk)

STB Ideas- Simplifying the Bank (Presented 2 ideas at RBS)

Timeline

Sales Associate (MSL)

BestBuy
10.2024 - 12.2024

Sales Associate

Just Cozy
09.2024 - Current

Process Expert (Operations)

Maersk
08.2022 - 08.2024

Customer service and Operations analyst

Royal Bank of Scotland - NatWest Group
10.2020 - 07.2022

Citi Phone officer & Sales Associate

Citi Bank
05.2019 - 09.2020

Post-Degree Diploma - International Business Management

Douglas College

Bachelor of Commerce -

Women’s Christian College
Swetha Natarajan