Sweetla Kashyap
Winnipeg,MB
Summary
Adept at conflict resolution and customer satisfaction, honed through experience at Skip The Dishes, I excel in high-pressure environments, leveraging problem-solving abilities and POS system expertise. Achieved increased loyalty through empathetic service and efficient complaint handling, enhancing team morale and customer retention.
Overview
6
6
years of professional experience
Work History
Customer Service Represntative
Skip The Dishes
Winnipeg, MB
08.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Zaika The Indian Cuisine
Winnipeg, MB
09.2018 - 10.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Marketing Management Diploma - Marketing Management Diploma
The University Of Winnipeg
Winnipeg, MB03.2019
Bachelor Of Education - Bachelor Of Education
Akal College Of Education, Mastuana Sahib
Mastuana Sahib, Sangrur , Punjab, India.06.2013
Bachelor of Arts - English, Political Science And Geography
Ranbir College , Sangrur
Sangrur, Punjab, India.06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Team Development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Represntative
Skip The Dishes
08.2019 - Current
Cashier
Zaika The Indian Cuisine
09.2018 - 10.2019
Marketing Management Diploma - Marketing Management Diploma
The University Of Winnipeg
Bachelor Of Education - Bachelor Of Education
Akal College Of Education, Mastuana Sahib
Bachelor of Arts - English, Political Science And Geography
Ranbir College , Sangrur