Ramanpreet Dhaliwal
Customer Service Representative
Calgary,AB
Summary
Customer Service Representative with eight years of experience. Skilled in customer satisfaction, organizational skills, problem-solving and providing excellent service to customers.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Represntative
Pizza
01.2016 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma - Legal Administrative Assistant
Bow Valley College
Calgary, AB 05.2001 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Customer Relations
- Critical Thinking
- Communication skills
- Problem-solving abilities
Timeline
Customer Service Represntative
Pizza
01.2016 - Current
Diploma - Legal Administrative Assistant
Bow Valley College
05.2001 -
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