SWEET HAZEL TELFORD
Victoria,BC
Summary
To obtain a position where I can use my training and experiences to help me reach my potential and at the same time assist the prospering of my employer.
Overview
8
8
years of professional experience
Work History
Food Counter Attendant
Chicken649
2023.08 - Current
- Food counter Attendant, Answering phone calls & online order, packing order, assist customers concerns and complains
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
Front Desk Receptionist
Rosewood Inn
2022.09 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
English Teacher
BELL INSIGHTS
2022.01 - 2022.08
- Teaching Korean students
Co-Founder
MK COURIER SERVICES
2021.09 - 2022.01
- Developed new parcel drop-off business for J&T Express Services
- Registers customers concerns, collects cash and distributes change as requested; process voids returns, refunds; coordinates and process all necessary documents for the branch
- Hiring and training of staff
Manager
J&T Express Courier Services
2020.11 - 2022.01
- Developed new parcel drop-off business for J&T Express Services
- Registers customers concerns, collects cash and distributes change as requested; process voids returns, refunds; coordinates and process all necessary documents for the branch
- Hiring and Training of staff
General Manager
Kaihana Resort
2018.08 - 2022.01
- Reception/Front office, Restaurant and Housekeeping
- Creating business routines, business image, marketing for new beach front resort, Interacted with government agencies (local tourism department regards to vetting of customers during Covid-19 pandemic; Department of Tourism registration of business; Municipal Hall licensing; Bureau of Internal Revenue – taxation registration and regular reporting); hiring and training of staff
- Taking reservations and handling customers Concerns
Owner
Jozel Motorcycle Parts and Accessories
2018.03 - 2021.01
- Company Overview: Accessories and Service Business
- Developed new business, product selection, ordering, inventory control
Customer Service Representative for Macy’s account
Convergys
2016.10 - 2016.12
- Handling customers concerns, taking orders and Credit card payment problems
Education
Bachelor of Science - Tourism Management
University of Baguio
05.2016
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Dominican School
Dagupan City, Pangasinan03.2012
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Saint Columban’s School
Lingayen, Pangasinan03.2008
Skills
- Proficient in spoken and written English & Filipino
- Computer Literate Word, PowerPoint and Excel
- Ability to multi-task
- Strong Interpersonal Skills in terms of cooperating well with people and accepting supervision Received positive evaluations from previous supervisions
- Good Organizational and Time Management
- Basic Tour Guiding
- Self-Motivated/ability to work with little or no supervision
- Ability to apply educational and work experiences to new situations / work
- Cash handling
- Data entry
Hobbies and Interests
Browsing the Internet for current events; traveling; singing, watching movies
Affiliations
- The Travel Club –League of Tourism Students of the Philippines Inc. (LTSP)2253 R.I.J Compound Aurora Blvd. (Tramo). Pasay City,Philippines. May2011
- Students Event Planning Association (SEPA)
INTERNSHIP
- SUMMER2015 Astoria Current,2go Travel Oceanlink Incorporation Boracay, Philippines
- January-May2016 Tam-awan Village Baguio City, Philippines
Training
- January11,2025 Certificate of Completion SafeCheck Advanced Food Safety Certification
- August21,2022 Certificate of Completion Service it Right
- January2016 Senior Pre- Deployment Practicum Seminar University of Baguio
- May09,2015 Junior Pre-Deployment Seminar University of Baguio
- February15,20156th National Tourism and Hospitality Students Convention Contemporary Tourism: Adaption and Innovation Towards Boundless Opportunities CAP Convention Center, Camp John Hay, Baguio City Philippines.
- February14,2014 International Tourism and Hospitality Convention Innovation, Challenges and Opportunities: A Focus on Asean2015 CAP Convention Center, Camp John Hay, Baguio City Philippines.
Timeline
Food Counter Attendant
Chicken649
2023.08 - Current
Front Desk Receptionist
Rosewood Inn
2022.09 - Current
English Teacher
BELL INSIGHTS
2022.01 - 2022.08
Co-Founder
MK COURIER SERVICES
2021.09 - 2022.01
Manager
J&T Express Courier Services
2020.11 - 2022.01
General Manager
Kaihana Resort
2018.08 - 2022.01
Owner
Jozel Motorcycle Parts and Accessories
2018.03 - 2021.01
Customer Service Representative for Macy’s account
Convergys
2016.10 - 2016.12
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Dominican School
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Saint Columban’s School
Bachelor of Science - Tourism Management
University of Baguio