Swedha Sankara Pillai
Scarborough,ON
Summary
Experienced IT professional with over five years in customer service and technical support, specializing in optimizing system designs and improving business operations. Skilled in implementing new technologies, enhancing data management, and streamlining processes for increased productivity. Strong problem-solving abilities and a proven track record in document digitization and workflow optimization. Effective team collaborator with a focus on delivering tailored solutions in fast-paced environments. Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Line Cook
NODO
03.2024 - Current
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
Processing Specialist
Krispy Kreme Doughnuts Inc
09.2022 - 02.2024
- Streamlined order processing using POS systems and digital tools.
- Resolved technical issues related to inventory tracking and sales data.
- Managed digital reports to monitor sales performance and operations.
- Assisted with hardware and software troubleshooting to ensure smooth operations.
- Trained staff on using store technology and systems efficiently.
IT System Analyst
Sangeetha Engineering Private Ltd.
01.2018 - 03.2022
- Reviewed IT systems for errors and inefficiencies in network, software, and hardware.
- Collaborated with teams to identify and address system needs for optimal efficiency.
- Developed and implemented new systems to resolve identified issues.
- Created cost-benefit analysis reports for system upgrades.
- Assisted in system implementation, testing, and troubleshooting.
- Provided employee training on new systems and usage protocols.
Technical Support Engineer
Calex Marine And Industrial Services Private Ltd.
07.2014 - 12.2017
- Resolved complex technical issues promptly, enhancing customer satisfaction.
- Provided remote support for software and hardware concerns.
- Developed troubleshooting guides to improve team performance.
- Maintained clear communication with clients, ensuring transparency.
- Collaborated with teams to address recurring technical problems.
- Acted as an escalation point for challenging inquiries and threats like malware and ransomware.
Education
PG Diploma in - Cloud Computing For Big Data
Lambton College
03.2024
Bachelor's in - Information Technology
SUN College of Engineering And Technology
04.2014
Skills
- Data Validation
- Business process reengineering
- Adobe Acrobat expert
- Administrative Support & Workflow Optimization
- Data Management & Team Collaboration
- Time management abilities
- Microsoft Office (Outlook, Excel, Word, PPT, Access, Power BI)
- Excellent Communication & Organizational Skills
- Data Review and Verification
- Customer Service
- Deep Fryer Operation
- Food Safety
- Prepared Foods Plating
- Kitchen Station Setup
Accomplishments
- Participated in a National-level Robotics Championship workshop.
- Presented a paper on Robotics at a technical symposium.
- Presented a paper on "Secure Payment Scheme Using Multi-Hop Wireless Network" at the 8th National Symposium on Intelligent Science and Technology.
- Presented the same paper at the 6th International Conference on Intelligent Science and Technology.
- Completed summer training in PHP at Orange Dice Solution
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Line Cook
NODO
03.2024 - Current
Processing Specialist
Krispy Kreme Doughnuts Inc
09.2022 - 02.2024
IT System Analyst
Sangeetha Engineering Private Ltd.
01.2018 - 03.2022
Technical Support Engineer
Calex Marine And Industrial Services Private Ltd.
07.2014 - 12.2017
PG Diploma in - Cloud Computing For Big Data
Lambton College
Bachelor's in - Information Technology
SUN College of Engineering And Technology
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