Swati Moray
CANMORE,AB
Summary
Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
12
12
years of professional experience
Work History
Key Holder Supervisor
Marks warehouse
Canmore, AB
01.2026 - Current
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service best practices.
- Managed cash handling processes and balanced registers at shift end.
- Resolved customer complaints effectively to enhance satisfaction levels.
Assistant Store Manager
Marks warehouse
Canmore, AB
02.2025 - 01.2026
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in managing daily store operations and team schedules.
- Conducted regular audits of inventory accuracy and store appearance standards.
- Supported visual merchandising by organizing product displays and signage.
- Ensured compliance with safety and health regulations in the store environment.
Key Holder
Marks warehouse
Canmore, Alberta
10.2023 - 09.2024
- Managed cash registers and processed customer transactions efficiently.
- Monitored store security and reported any suspicious activity promptly.
- Organized merchandise displays to enhance customer shopping experience.
- Assisted in daily store operations and maintained a clean shopping environment.
Quality Analyst
Axis Bank
Mumbai, India
02.2017 - 03.2023
- Conducted thorough quality checks on banking products and services.
- Conducted root cause analysis to investigate the source of problems in production process.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with teams to develop quality assurance protocols.
Associate
Live digital
Mumbai, India
07.2014 - 11.2016
- Managed client accounts, ensuring timely communication and support.
- Collaborated with teams to develop innovative digital marketing strategies.
- Analyzed market trends to inform strategic decision-making processes.
- Coordinated cross-functional meetings to align project goals and timelines.
Education
Mumbai University
Mumbai, IndiaMumbai University
Mumbai, IndiaSkills
- Customer service
- Team leadership
- Process improvement
- Compliance enforcement
Timeline
Key Holder Supervisor
Marks warehouse
01.2026 - Current
Assistant Store Manager
Marks warehouse
02.2025 - 01.2026
Key Holder
Marks warehouse
10.2023 - 09.2024
Quality Analyst
Axis Bank
02.2017 - 03.2023
Associate
Live digital
07.2014 - 11.2016
Mumbai University
Mumbai University