SWATI SWATI
Brampton,CA
Summary
Logistics professional with extensive experience coordinating transportation operations for companies like JP Enterprise; improved supply chain processes by reducing delivery errors by 15%. Led initiatives that resulted in a 12% reduction in operational costs while managing cross-functional teams to enhance workflow efficiency by 15%. Holds a Post-Graduate Certificate in Project Management from Algoma University.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cargo Handler
FedEx Express
03.2023 - Current
- Streamlined the processing of over 500 shipments each month by implementing standardized workflows within a team of 10, leading to enhanced customer satisfaction and achieving an increase in operational efficiency recognized across logistics departments.
- Analysed advanced tracking and logistics software to monitor and report on shipment statuses, contributing to a15% reduction in delivery errors and improving supply chain processes by25%
- Resolved shipping inquiries with a90% customer satisfaction rate, reducing resolution time by30% through strong analytical skills
- Led continuous improvement strategies that resulted in a10% reduction in operational costs, streamlining operations and improving service delivery timelines by20%
Dispatch Associate / CSR
JP Enterprise
05.2024 - 12.2024
- Scheduled and dispatched drivers, optimizing routes to reduce costs and improve efficiency.
- Communicated with drivers and customers to resolve inquiries and provide shipment updates, achieving 90% customer satisfaction.
- Processed and tracked FTL/LTL shipments using Loadlink and DAT Power, reducing delivery delays by 20%.
- Maintained shipment documentation and ensured ELD and regulatory compliance.
- Identified cost-saving opportunities, reducing expenses by 15% and improving service delivery.
Operations Associate
JP Enterprises
09.2022 - 05.2024
- Collaborated with cross-functional teams to ensure seamless daily operations, improving workflow efficiency by 15%.
- Managed inventory management and shipping logistics, reducing shipment errors by 20%.
- Implemented continuous improvement strategies, achieving a 12% reduction in operational costs.
- Streamlined supplier management processes, increasing on-time delivery rates from 75% to 95%.
Data Validation Specialist
Xerox Technology Services India LLP
06.2021 - 05.2022
- Documented and optimized validation processes, enhancing data integrity by30% and improving system performance
- Spearheaded initiatives to investigate system failures, reducing downtime by25% and increasing system efficiency by20%
Customer Service Representative
Tech Mahindra
11.2019 - 02.2021
- Achieved customer satisfaction ratings exceeding95% by delivering prompt and knowledgeable responses to inquiries
- Implemented CRM documentation strategies, improving tracking of customer interactions and resolutions by20%
- Recommended customized product solutions to over100 customers, contributing to a30% increase in customer retention
Education
Post-Graduate Certificate - Project Management
Algoma University
Brampton, ON05-2024
Post Graduate Diploma - Computer Applications (PGDCA)
HARTRON
INDIA03-2019
Master of Commerce -
PUNJAB UNIVERSITY
INDIA06-2018
Bachelor of Commerce (Honours) - Accounting And Finance
PUNJAB UNIVERSITY
INDIA06-2016
Skills
- Customer Relationship Management
- Logistics Management & Inventory Control
- Team Leadership & Collaboration
- Workload Structuring
- Strategic Issue Resolution
- Transportation Management Systems
- Freight Rate Negotiation
- Project Management Fundamentals
Technical skills
- MS Office
- TMS Systems, AS400, DAT Power
- Loadlink, Avaal E-Manifest
- SQL, C, C++, JavaScript, and Database Management
Certification
- Dispatch Certificate
- Freight Brokerage Certificate
AVAILABILITY
Full-Time
References
- Taranjeet Singh Owner at Essence Transportation Inc. dispatch@essencetransportation.ca | 647-948-7325 Ext 1
- Colette Mathis Operations Manager, J.P Enterprises Logistics Corp. cmathis@jpent.com | 905-949-0046
Timeline
Dispatch Associate / CSR
JP Enterprise
05.2024 - 12.2024
Cargo Handler
FedEx Express
03.2023 - Current
Operations Associate
JP Enterprises
09.2022 - 05.2024
Data Validation Specialist
Xerox Technology Services India LLP
06.2021 - 05.2022
Customer Service Representative
Tech Mahindra
11.2019 - 02.2021
- Dispatch Certificate
- Freight Brokerage Certificate
Post-Graduate Certificate - Project Management
Algoma University
Post Graduate Diploma - Computer Applications (PGDCA)
HARTRON
Master of Commerce -
PUNJAB UNIVERSITY
Bachelor of Commerce (Honours) - Accounting And Finance
PUNJAB UNIVERSITY
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