SWATHI POCHAM
3 Jean Avenue, Dartmouth,NS
Summary
Ambitious individual with strong organizational and multitasking skills, coupled with an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly motivated and detail-oriented professional with extensive experience providing comprehensive patient care and medical administrative services. Possesses a strong knowledge of dental procedures and a commitment to providing the highest quality care to patients of all ages.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Dental Administrator
Robie Street Dental Centre
03.2024 - Current
- Coordinate medical appointments, patient communications, and message delivery between staff and patients
- Prepare and manage electronic medical records, reports, forms, and confidential documentation
- Handle patient intake, including interviews, insurance claims, and case history completion
- Support administrative operations through billing, document tracking, meeting coordination, and inventory management
- Supervise and train staff on office procedures and medical software systems
Dental Administrator
Halifax Dental Studio
01.2023 - 03.2024
- Manage patient scheduling and communications, ensuring accurate coordination of appointments and timely message delivery between staff and patients.
- Maintain and update electronic medical records, reports, insurance forms, and other confidential documentation in compliance with privacy regulations.
- Conduct patient intake processes, including interviews, case history documentation, and completion of insurance and claim forms.
- Oversee daily administrative functions, such as billing, inventory control, document management, and meeting coordination.
- Train and supervise staff, providing guidance on office procedures and effective use of medical software systems.
Patient Caregiver/Personal Support worker
Osprey Healthcare & Osprey Angels Home Care Services
01.2022 - 08.2022
- Provide general care and emotional support to patients, ensuring comfort and well-being.
- Assist with daily living activities, including bathing, feeding, dressing, and personal hygiene tasks.
- Support bedridden patients with sponge baths, regular repositioning, and pressure sore prevention.
- Follow proper infection control protocols, including contact, airborne, and droplet precautions for patients in isolation.
- Maintain safe patient mobility, using assistive devices when necessary, and foster professional relationships with staff.
Deputy Administrative Executive Officer
Aarogya Sri Health Care Trust - Government of India
03.2018 - 11.2021
- Conduct comprehensive diagnosis and treatment planning based on clinical evaluations, investigation reports, and supporting documentation.
- Perform dental procedures in a sterile environment, adhering to the highest standards of infection control.
- Maintain detailed and accurate patient records, including case histories and treatment follow-ups.
- Ensure ethical and lawful delivery of care, upholding professional standards and patient rights.
- Educate patients on oral hygiene and preventive care, while effectively managing the dental team to provide high-quality, patient-centered treatment.
Education
Post Baccalaureate diploma - Health Care Management
Cape Breton University
Sydney, Nova Scotia05-2023
Bachelor’s of Dentistry - Dentistry
Kamineni Institute of Dental Sciences
India05-2012
Skills
- Rapid risk assessments
- Patient care coordination
- Medication management
- Quality assessment expertise
- Personal care support
- Organizational proficiency
- Behavior assessment
- Effective time management
- Effective listening abilities
- Software & Technology Proficiency
- Manage high-pressure situations
- Healthcare Compliance & Documentation
- Conflict Resolution & Communication
- Team Leadership & Staff Supervision
Certification
- CPR (01/2022 - Present)
- First Aid and Food Safety (01/2022 - Present)
- Covid-19 Awareness for Food Service Certificate (01/2022 - Present)
- WHMIS (01/2023 - Present)
LANGUAGES
English: Full Professional proficiency
French: Limited working proficiency
Timeline
Senior Dental Administrator
Robie Street Dental Centre
03.2024 - Current
Dental Administrator
Halifax Dental Studio
01.2023 - 03.2024
Patient Caregiver/Personal Support worker
Osprey Healthcare & Osprey Angels Home Care Services
01.2022 - 08.2022
Deputy Administrative Executive Officer
Aarogya Sri Health Care Trust - Government of India
03.2018 - 11.2021
Post Baccalaureate diploma - Health Care Management
Cape Breton University
Bachelor’s of Dentistry - Dentistry
Kamineni Institute of Dental Sciences
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