Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Cecilia Rivera

Surrey,BC

Summary

Accomplished Senior Dental Administrator with a proven track record at Dental office, adept in insurance verification and patient relations. Expertly managed payment processing and fostered positive patient experiences, significantly enhancing office efficiency and client trust. Skilled in both office administration and fostering patient trust, demonstrating a commitment to excellence and results.

Overview

2
2
years of professional experience

Work History

Senior Dental Administrator

Guildford Heights Dental
01.2024 - Current

Expert using Tracker

Making sure every dental appointment of patients are paid.

Dealing with approval from insurance & patients.

Up to date pending treatment & recall appointment.

Make sure that all patients have existing appointments.

Senior Dental Receptionist

Dentio Dental
02.2022 - 11.2023
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

Medical Office Administrator -

CDI
Calgary, AB

Skills

  • Payment Processing
  • Supply Ordering
  • Dental Terminology
  • Office Administration
  • Collections Management
  • Appointment Coordination
  • Insurance Verification
  • Treatment Planning
  • Patient Scheduling
  • Referral management
  • Continuing education
  • Office Organization
  • Phone Etiquette
  • Patient Relations
  • Policy Enforcement
  • Calendar Management
  • Document Preparation
  • Appointment Scheduling
  • Telephone Etiquette
  • Claims Processing
  • Payment Collection
  • Invoicing and Billing

Languages

English
Professional Working

Timeline

Senior Dental Administrator

Guildford Heights Dental
01.2024 - Current

Senior Dental Receptionist

Dentio Dental
02.2022 - 11.2023

Medical Office Administrator -

CDI
Cecilia Rivera