Cecilia Rivera

Expert using Tracker

Making sure every dental appointment of patients are paid.

Dealing with approval from insurance & patients.

Up to date pending treatment & recall appointment.

Make sure that all patients have existing appointments.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Helped patients complete necessary medical forms and documentation.
• Completed patient referrals to other medical specialists.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Provided excellent customer service to create positive experiences and build patient trust.
• Managed patient billing processes for timely, accurate payments.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Processed medical insurance claims and payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Managed office bookkeeping with insurance billing and patient payments.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Prepared and processed patient referrals and transfer requests.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Conducted patient intake interviews, recording and documenting relevant information.