Swarnjit Kaur
Edmonton ,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Holiday INN
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores100%.
- Used opera to check daily record sheets, guest accounts and available vouchers.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Front Desk Supervisor
Holiday Inn & Suites
10.2019 - 04.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed front desk maintenance of client records and lab data.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Collected room deposits, fees, and payments.
Personal Support Worker
Holland Christian Homes Grace Manor
08.2017 - 10.2019
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Nursing Leadership And Management - Nursing Administration
Seneca College
Markham , Ontario 04.2019
Personal Support Worker - Medical
Sheridan College
Brampton, Ontario 07.2018
Bachelor Of Science In Nursing - Nursing
Guru Nanak College of Nursing
Ludhiana, Punjab , India09.2016
Skills
- Customer Service Management
- Sales Expertise
- Cash Handling
- Hospitality Management
- Property Management Systems
- Organization and Recordkeeping
- Microsoft Office
- Effective Customer Service
- Written and Oral Communications
Certification
- First Aid and CPR certification.
- Food safety handler certification
Timeline
Guest Service Associate
Holiday INN
05.2023 - Current
Front Desk Supervisor
Holiday Inn & Suites
10.2019 - 04.2023
Personal Support Worker
Holland Christian Homes Grace Manor
08.2017 - 10.2019
Nursing Leadership And Management - Nursing Administration
Seneca College
Personal Support Worker - Medical
Sheridan College
Bachelor Of Science In Nursing - Nursing
Guru Nanak College of Nursing
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