Swaran Kaur
Scarborough,ON
Summary
Proven Customer Service Representative with a track record of enhancing client satisfaction and loyalty at Walmart, adept in problem-solving and critical thinking. Skilled in resolving high-stress situations and increasing sales revenue through effective communication and active listening. Achieved significant customer base expansion and repeat business by leveraging customer service and sales skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
01.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representatives
Bajaj Finserv
11.2020 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Diploma - Business Management
Loyalist College of Applied Arts And Technology
Belleville, ON07.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Certification
Valid security guard license
Customer behaviour management
First Aid and CPR
Timeline
Customer Service Representative
Walmart
01.2023 - 06.2024
Sales Representatives
Bajaj Finserv
11.2020 - 07.2022
Diploma - Business Management
Loyalist College of Applied Arts And Technology
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