Swara KARLE
Etobicoke
Summary
Customer-focused professional with an MBA in Marketing and over 4 years of experience in retail and service-driven environments. Proven ability to consistently meet and exceed targets, build strong customer relationships, and deliver high-quality service in fast-paced settings. Skilled in understanding customer needs, explaining products clearly, and resolving issues efficiently. Seeking a Customer Service Executive role in the banking sector to contribute to customer satisfaction, operational excellence, and long-term client relationships.
Overview
6
6
years of professional experience
Work History
Retail - Sales Representative (Airport)
Wireless DNA
06.2025 - Current
- Consistently met and exceeded monthly sales targets by understanding customer needs, recommending suitable phone plans and devices, and building long-term client relationships in a high-volume retail environment.
- Delivered exceptional customer service by resolving issues efficiently, explaining products and plans clearly, and maintaining high customer satisfaction and loyalty.
- Utilized digital systems and CRM tools to manage customer interactions, process transactions accurately, and collaborate with team members to achieve branch objectives.
- Worked in a high-traffic airport environment, proactively capturing customers’ attention and patiently recommending solutions tailored to their immediate needs.
Team Member
Tim Hortons
02.2025 - 06.2025
- Provided exceptional guest service by taking orders with a friendly attitude, strong product knowledge, and attention to detail.
- Prepared beverages and food items (Deli) according to brand standards while ensuring food safety and quality. Promptly executed drive-thru orders.
- Handled transactions including cash, card, and refunds, issued receipts and credits, and addressed customer concerns to
maintain a smooth service experience.
Sales Associate
Being Ambitious
03.2024 - 12.2024
- Achieved a 25% increase in product conversions by leveraging consultative selling techniques, promotional campaigns,
and personalized recommendations, consistently meeting monthly sales targets and actively promoting loyalty programs
to enhance customer retention. - Consistently surpassed sales targets by at least 20% using up-selling techniques.
- Participated in community outreach events, contributing to 10+ local small business partnerships and expanding brand visibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Business Development Executive
Amplispot Technology
10.2021 - 03.2023
- Increased sales revenue by CAD 18,000(INR10,00,000) through effective cold calling, email outreach, and product demos while building strong client relationships.
- Successfully closed 10+ high-value deals by delivering persuasive presentations and nurturing client relationships across various industries.
- Cultivated relationships with key business stakeholders, including retailers, suppliers, and corporate clients, leading to long-term partnerships and strategic collaborations.
- Collaborated with the marketing team to develop promotional strategies, boosting product awareness and increasing sales by 15% year-over-year.
Customer Service Representative
Maharshi Realty Pvt Ltd.
10.2019 - 11.2020
- Delivered exceptional customer service to over 60+ customers daily, resulting in a 20% increase in customer satisfaction scores and higher repeat footfall.
- Resolved customer inquiries and complaints with a 98% issue resolution rate, enhancing overall customer experience and loyalty.
- Maintained and updated a CRM database of 1,000+ client records, ensuring accurate tracking of sales interactions and enabling personalized follow-ups.
- Increased sales revenue by 25% within six months by building strong rapport with customers and recommending products aligned with their needs and preferences.
Education
MBA - Buisness Analytics And Financial Management
International Buisness University
Toronto, ON09-2027
MBA - Marketing
Manipal University
Mumbai, India, India08-2024
Bachelor of Financial Market -
University of Mumbai
Mumbai, India, India07-2021
Skills
- Microsoft Office & Google Workspace
- Attention to Detail
- Payment processing
Timeline
Retail - Sales Representative (Airport)
Wireless DNA
06.2025 - Current
Team Member
Tim Hortons
02.2025 - 06.2025
Sales Associate
Being Ambitious
03.2024 - 12.2024
Business Development Executive
Amplispot Technology
10.2021 - 03.2023
Customer Service Representative
Maharshi Realty Pvt Ltd.
10.2019 - 11.2020
Bachelor of Financial Market -
University of Mumbai
MBA - Buisness Analytics And Financial Management
International Buisness University
MBA - Marketing
Manipal University