Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Manal Abuirqiyeh

Loma Linda,CA

Summary

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

T-Mobile
03.2025 - Current
  • Drove consistent top-3 performance in sales volume across store, achieving 97.6% customer satisfaction.
  • Generated upsell revenue through needs-based product bundling, add-ons, and service plans.
  • Delivered bilingual (Arabic/English) service to expand customer reach and retention.
  • Built rapport with walk-ins, identified buying signals, and guided them through complex purchase decisions.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Assistant Manager / Customer Service Lead

Dignity Memorial
04.2023 - 03.2025
  • Led front office team to deliver exceptional service under emotionally sensitive circumstances.
  • Converted client consultations into pre-need sales, exceeding revenue goals.
  • Scheduled and oversaw high-volume customer appointments and event logistics.
  • Managed internal coordination, upsell opportunities, and service recovery with empathy.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

Customer Support Representative

Samsung Electronics
01.2022 - 01.2023
  • Resolved 90%+ of customer issues on first contact, supporting 60+ users daily.
  • Provided technical support for smart devices, apps, and account services.
  • Maintained 97% customer satisfaction, utilizing CRM systems for tracking and follow-up.

Education

B.A. - Business Administration And Management

University of Jordan
Amman, Jordan
06.2022

Skills

  • Sales Development & Lead Generation
  • CRM Tools (Salesforce, HubSpot, etc)
  • Outbound Prospecting & Cold Calling
  • Customer Needs Analysis
  • Cross-Team Collaboration
  • Microsoft Office & Google Workspace
  • Account prospecting
  • Marketing support
  • Customer relationship building
  • Sales forecasting

Certification

  • HR Certificate, Coursera, In Progress, 06/01/25
  • Preparing for aPHR Certification

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Retail Sales Associate

T-Mobile
03.2025 - Current

Assistant Manager / Customer Service Lead

Dignity Memorial
04.2023 - 03.2025

Customer Support Representative

Samsung Electronics
01.2022 - 01.2023

B.A. - Business Administration And Management

University of Jordan

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Manal Abuirqiyeh