Manal Abuirqiyeh
Loma Linda,CA
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
T-Mobile
03.2025 - Current
- Drove consistent top-3 performance in sales volume across store, achieving 97.6% customer satisfaction.
- Generated upsell revenue through needs-based product bundling, add-ons, and service plans.
- Delivered bilingual (Arabic/English) service to expand customer reach and retention.
- Built rapport with walk-ins, identified buying signals, and guided them through complex purchase decisions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Manager / Customer Service Lead
Dignity Memorial
04.2023 - 03.2025
- Led front office team to deliver exceptional service under emotionally sensitive circumstances.
- Converted client consultations into pre-need sales, exceeding revenue goals.
- Scheduled and oversaw high-volume customer appointments and event logistics.
- Managed internal coordination, upsell opportunities, and service recovery with empathy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Customer Support Representative
Samsung Electronics
01.2022 - 01.2023
- Resolved 90%+ of customer issues on first contact, supporting 60+ users daily.
- Provided technical support for smart devices, apps, and account services.
- Maintained 97% customer satisfaction, utilizing CRM systems for tracking and follow-up.
Education
B.A. - Business Administration And Management
University of Jordan
Amman, Jordan 06.2022
Skills
- Sales Development & Lead Generation
- CRM Tools (Salesforce, HubSpot, etc)
- Outbound Prospecting & Cold Calling
- Customer Needs Analysis
- Cross-Team Collaboration
- Microsoft Office & Google Workspace
- Account prospecting
- Marketing support
- Customer relationship building
- Sales forecasting
Certification
- HR Certificate, Coursera, In Progress, 06/01/25
- Preparing for aPHR Certification
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Retail Sales Associate
T-Mobile
03.2025 - Current
Assistant Manager / Customer Service Lead
Dignity Memorial
04.2023 - 03.2025
Customer Support Representative
Samsung Electronics
01.2022 - 01.2023
B.A. - Business Administration And Management
University of Jordan
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