Swaneet KaurHayat
Scarborough,ON
Summary
Customer Care Expert with 8+ years of experience seeking a challenging position to utilize my strong communication skills, leadership qualities, and multilingual abilities to provide exceptional customer service.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Canada’s Wonderland
Vaughan, ON
09.2022 - Current
- Managed customer complaints and resolve issues.
- Answered calls and provide excellent service.
Personal Shopper/Customer Associate
Loblaws/ Dollartree
Toronto, ON
01.2022 - 09.2022
- Processed customer transactions and provided receipts.
- Located merchandise to help customers find specific items.
- Secured and stored items until customer pickup.
Shift Manager
Kurdistan Shawarma
Toronto, ON
01.2020 - 01.2022
- Cooked multiple orders simultaneously during busy periods.
- Managed daily cash intake by counting out registers and tabulating profits.
Associate (seasonal)
Dollarama
Toronto, ON
09.2019 - 01.2020
- Arranged and stocked new merchandise following placement directions.
- Answered customer questions and provided store information/Cashier.
Pizza Maker
Papa John Pizza
Toronto, ON
12.2017 - 08.2019
- Organized food preparation stations.
- Craft pizza using proper ingredients and taking orders.
Assistant Manager - Operations
Roulette Events
New Delhi, India, Delhi
05.2016 - 07.2017
- Organized venues, budgets, guest lists, catering.
- Designed contracts, collected fees and booked venues.
- Paid and settled vendors, venues and staff.
Customer Service Representative
FIS Global (Vodafone UK)
Gurugram, India, Haryana
05.2014 - 05.2016
- Answered questions from customers through chat using Live Engage and live person software.
- Used various skills to resolve problems in time.
Education
Post-Graduate Diploma - Tourism Service Management
Seneca College
Markham, ON05.2019
Bachelor of Arts - Geography
Shobhit University
Meerut, India01.2016
Diploma - Spanish Language
YMCA
New Delhi, India01.2015
12th - Humanities
01.2012
Certificate in American Hotel and Lodging Certificate in Accessibility for Ontarians with Disabilities Act (AODA) -
Skills
- Excellent Communication Skills
- Leadership Qualities
- Multilingual: English, Hindi, Punjabi, and Spanish
- Quick Learner
- Hard-Working
- Inter-Personal Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Internet Savvy
- Multitasking Abilities
Timeline
Guest Service Representative
Canada’s Wonderland
09.2022 - Current
Personal Shopper/Customer Associate
Loblaws/ Dollartree
01.2022 - 09.2022
Shift Manager
Kurdistan Shawarma
01.2020 - 01.2022
Associate (seasonal)
Dollarama
09.2019 - 01.2020
Pizza Maker
Papa John Pizza
12.2017 - 08.2019
Assistant Manager - Operations
Roulette Events
05.2016 - 07.2017
Customer Service Representative
FIS Global (Vodafone UK)
05.2014 - 05.2016
Post-Graduate Diploma - Tourism Service Management
Seneca College
Bachelor of Arts - Geography
Shobhit University
Diploma - Spanish Language
YMCA
12th - Humanities
Certificate in American Hotel and Lodging Certificate in Accessibility for Ontarians with Disabilities Act (AODA) -
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