Cheyanne Borden
Winnipeg,MB
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Lululemon Athletica
08.2022 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Resolved 50+ guest complaints monthly and discrepancies in prompt and courteous manner
- Responded to 300+ guest inquiries, complaints and special requests to increase customer satisfaction
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Maintained 98% accurate and up-to-date records of guest information
Assistant Manager
Foot Locker
08.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations
Banking Associate
Royal Bank Of Canada, RBC
08.2022 - 11.2022
- Opened, closed and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted 250+ customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Managed 20+ escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
Dispatcher
Rubbish Boys Disposal Service
12.2021 - 09.2022
- Directed dispatching, routing and tracking vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Utilized dispatch software to enter customer orders, deliveries and receipts
- Assisted in resolving customer complaints and grievances
Data Entry Clerk
Radiant Systems Solutions - Cargill Corporation
02.2022 - 07.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Verified data files prior to entry to maintain high data accuracy.
- Produced monthly reports using advanced Excel spreadsheet functions.
Lead Customer Service Specialist
SkipTheDishes HQ
07.2018 - 06.2020
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and restaurant needs.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged 100+ clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained 99% accurate and current customer account data with manual forms processing and digital information updates.
Sales Associate
The Source Electronics
10.2017 - 06.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed over 150+ payments and purchases for new equipment daily using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Activated 50+ both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Prepared merchandise for sales floor by pricing or tagging
Customer Service Cashier
The North West Company
08.2015 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained 98% customer satisfaction with quick and professional handling of product returns.
- Handled approximately 200+ daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Lifted up to 75 pounds at once
Education
High School Diploma -
River East Collegiate
Winnipeg, MB06.2016
Skills
- Staff Management
- Sales Strategies
- Database Monitoring
- Excellent Communication Skills
- Analyzing Performance
- ADP Workforce Now
- Statistics
- Coordination
- Documentation and Recordkeeping
- Positive Customer Engagement
Timeline
Guest Service Representative
Lululemon Athletica
08.2022 - Current
Banking Associate
Royal Bank Of Canada, RBC
08.2022 - 11.2022
Data Entry Clerk
Radiant Systems Solutions - Cargill Corporation
02.2022 - 07.2022
Dispatcher
Rubbish Boys Disposal Service
12.2021 - 09.2022
Assistant Manager
Foot Locker
08.2019 - Current
Lead Customer Service Specialist
SkipTheDishes HQ
07.2018 - 06.2020
Sales Associate
The Source Electronics
10.2017 - 06.2018
Customer Service Cashier
The North West Company
08.2015 - 01.2018
High School Diploma -
River East Collegiate