Svjetlana Pustivuk
Etobicoke,Ontario
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
The Hudson's Bay
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales initiatives to drive customer engagement.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Retail Store Manager
Bentley Leather
09.2003 - 07.2025
- Supported daily store operations by maintaining inventory levels and organizing product displays.
- Assisted in training new staff on customer service protocols and sales techniques.
- Implemented effective merchandising strategies to enhance customer engagement and drive sales.
- Coordinated with suppliers to ensure timely delivery of products and optimal stock availability.
- Monitored store cleanliness and safety standards to provide a welcoming shopping environment.
- Resolved customer inquiries and concerns promptly, ensuring high levels of satisfaction.
- Analyzed sales data to identify trends and recommend improvements for product assortment.
- Collaborated with team members to execute promotional events, enhancing community presence and brand loyalty.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma - General Studying
Gymnasium
Bosnia And Herzegovina 05.1980
Skills
All of those
Languages
English
Professional Working
Timeline
Retail Store Manager
Bentley Leather
09.2003 - 07.2025
Sales Associate
The Hudson's Bay
High School Diploma - General Studying
Gymnasium