Svetlana Chinnu Joseph
London
Summary
A Supply Chain Management graduate with a strong educational foundation and practical knowledge of supply chain processes and data analysis. Experienced in administration and customer service support, with proficiency in SAP and ERP systems. Known for excellent communication skills and a collaborative approach to teamwork, committed to driving efficiency and continuous improvement in supply chain operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative and Cashier
Beladis Mediterranean Restaurant
06.2023 - Current
- Delivered excellent customer service by assisting with inquiries, resolving complaints, and providing product and service information in a friendly, professional manner.
- Accurately processed cash, credit, and debit transactions using POS systems; handled refunds, returns, and exchanges in compliance with company policies.
- Maintained clean, organized work areas while ensuring compliance with safety and operational procedures; balanced cash drawer at the beginning and end of each shift.
- Promoted products and services, supported sales initiatives, and maintained detailed records of customer interactions to enhance overall satisfaction and loyalty.
Fulfillment Associate
Amazon.Inc
04.2022 - 09.2022
- Assembled, packed, and labeled products accurately according to company specifications and quality standards.
- Operated packaging machinery and tools safely and efficiently to meet daily production targets.
Education
Business supply Chain and Operations
Fanshawe
London, Ontario04.2025
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Capt Multimedia Academy
12.2022
ISC 12th grade
Alphonsa Residential School
05.2022
Skills
- Client Satisfaction
- Strong Interpersonal Skill
- Critical thinking
- Database management
Languages
English
Full Professional
Timeline
Customer Service Representative and Cashier
Beladis Mediterranean Restaurant
06.2023 - Current
Fulfillment Associate
Amazon.Inc
04.2022 - 09.2022
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Capt Multimedia Academy
ISC 12th grade
Alphonsa Residential School
Business supply Chain and Operations
Fanshawe
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