Detail-oriented professional known for reliability and exceptional customer service. Experienced in managing transactions and guest relations, ready to support operational excellence and enhance customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Petro-Canada
08.2025 - Current
Provided exceptional customer service, resolving inquiries and complaints promptly.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer, ensuring consistent accountability in financial handling.
Assisted in inventory management, restocking shelves to optimize product availability.
Front Desk Manager
Prestige Treasure Cove Hotel
Prince George, BC
05.2022 - 06.2025
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Trained and mentored front desk staff, enhancing team performance and service quality.
Implemented scheduling strategies to optimize staffing levels during peak times.
Resolved guest complaints efficiently, maintaining high customer satisfaction ratings.
Front Desk Receptionist
Prestige Treasure Cove Hotel
Prince George, BC
02.2020 - 03.2022
Managed guest check-ins and check-outs, ensuring seamless arrival and departure experiences.
Handled phone calls and email correspondence, providing timely information to guests.
Assisted in resolving guest inquiries and complaints, fostering positive relationships.
Coordinated room assignments and maintenance requests to enhance operational efficiency.
Store Manager
Panasonic Service Ltd.
Chandigarh,India
07.2016 - 02.2019
Oversaw daily store operations, ensuring adherence to company policies and procedures.
Implemented inventory management strategies, optimizing stock levels and reducing wastage.
Trained and mentored staff, promoting professional development and enhancing team performance.
Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Education
Master of Management - Business Management
University of Niagra Falls Canada
Niagara Falls, ON
03-2027
Bachelor of Science - Computer And Information Sciences
Panjab University.Chandigarh
Chandigarh,Punjab,India
04-2016
Skills
Customer support
Client satisfaction
Dependability
Emotional regulation
Guest relations
Customer satisfaction
Attention to detail
Cash management
Scheduling
Detail orientation
Multitasking
Telephone communication
Timeline
Customer Service Cashier
Petro-Canada
08.2025 - Current
Front Desk Manager
Prestige Treasure Cove Hotel
05.2022 - 06.2025
Front Desk Receptionist
Prestige Treasure Cove Hotel
02.2020 - 03.2022
Store Manager
Panasonic Service Ltd.
07.2016 - 02.2019
Master of Management - Business Management
University of Niagra Falls Canada
Bachelor of Science - Computer And Information Sciences