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Suzanne Umrysh
London,Canada
Summary
Dynamic retail professional with 10+ years of experience in sales and customer service. Expertise in fostering customer loyalty through personalized interactions and effective problem-solving, leading to increased repeat business. Seeking to leverage skills in a part-time retail sales associate position to drive customer satisfaction and sales performance.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
The Eyewear Place
Cold Lake, Canada
01.2001 - 01.2002
- Provided exceptional customer service and expert product consultation in fast-paced retail environment
- Assisted customers with product selection and purchasing decisions
- Processed customer transactions accurately using point-of-sale systems
- Handled cash transactions with accuracy and integrity
- Ensured visual displays and product presentation met company standards, enhancing customer experience
- Managed store operations by opening and closing independently two days each week
Sales Associate
Reitman's Inc.
Cold Lake, Canada
01.2000 - 01.2001
- Delivered personalized styling and fashion consultations, fostering customer loyalty
- Created positive customer experiences resulting in repeat business
- Managed full sales cycle from customer greeting to transaction processing, enhancing customer engagement
- Maintained visual merchandising standards, increasing product visibility and enhancing sales appeal
- Assisted with inventory management by organizing stock and tracking supplies.
Jewelry Retail Specialist
People's Jewellers
Courtenay, Canada
01.1998 - 01.2000
- Delivered expert product consultation on jewelry, gemstones, and precious metals
- Managed high-volume customer transactions with professionalism and accuracy
- Performed jewelry maintenance, including cleaning and minor repairs, to maintain product quality and customer satisfaction
- Built strong customer relationships resulting in repeat business and referrals
- Maintained meticulous inventory records and restocking procedures
- Designed and arranged visually compelling window and floor displays to enhance customer engagement
- Executed store opening and closing procedures, ensuring accurate daily cash handling
- Collaborated with team to maintain store standards and operational excellence
Jewelry Retail Specialist
Zeke's Jewellers
Moose Jaw, Canada
01.1996 - 01.1998
- Delivered expert product consultation on jewelry, gemstones, and precious metals
- Managed high-volume customer transactions, ensuring accuracy and a positive shopping experience
- Built strong customer relationships resulting in repeat business and referrals
- Executed store opening and closing procedures, overseeing daily cash handling with attention to detail
- Designed and arranged visually compelling window and floor displays, enhancing product visibility and customer engagement
- Performed jewelry maintenance including cleaning and minor repairs
- Maintained meticulous inventory records and restocking procedures
- Collaborated with team to maintain store standards and operational excellence
Education
High School Diploma -
H.B.Beal
London, ON01-1991
Graduate Jeweller Diploma -
Canadian Jewellers Institute
Toronto, ONAdvanced Photography Diploma -
Fanshawe College
London, ONSkills
- Sales excellence
- Sales cycle management
- Customer consultation
- Customer needs assessment
- Product knowledge and expertise
- Point-of-sale system proficiency
- Cash handling accuracy
- Inventory tracking and control
- Pricing compliance
- Store opening and closing procedures
- Retail operations
- Store presentation
- Problem resolution
- Team collaboration support
- Attention to detail
- Customer rapport
Transportation
Reliable transportation
Availability
Available for part-time positions, any day of the week including evenings, weekends and holidays.
Flexibility
Flexible scheduling
Languages
English
Native/ Bilingual
Hungarian
Native/ Bilingual
Timeline
Retail Sales Associate
The Eyewear Place
01.2001 - 01.2002
Sales Associate
Reitman's Inc.
01.2000 - 01.2001
Jewelry Retail Specialist
People's Jewellers
01.1998 - 01.2000
Jewelry Retail Specialist
Zeke's Jewellers
01.1996 - 01.1998
High School Diploma -
H.B.Beal
Graduate Jeweller Diploma -
Canadian Jewellers Institute
Advanced Photography Diploma -
Fanshawe College