Joseph Latham
Costa Mesa
Summary
Performance-driven sales associate with experience in customer support and sales optimization. Skilled in building strong client relationships, resolving challenges, and ensuring a sophisticated, high-quality shopping experience. Committed to providing superior service and fostering positive customer experiences.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Sales Associate
Nordstrom Rack
07.2024 - Current
- Provide exceptional customer service by assisting shoppers with product selection, sizing, and styling.
- Efficiently and accurately manage transactions, including purchases, returns, and exchanges.
- Maintain a composed and professional attitude in high pressure work environments.
- Work closely with coworkers and management to meet store goals for sales, customer satisfaction, and overall operational efficiency.
Sales Associate
Pacsun
09.2023 - 06.2024
- Offer customer support by helping shoppers choose products, determine proper sizing, and style their selections, all while creating a welcoming, solution-driven environment.
- Processed refunds, exchanges, and price adjustments according to store policies.
- Collaborated with team members to maintain a clean and organized environment.
- Maintain fitting rooms by organizing go-backs, cleaning spaces, and ensuring merchandise is ready to return to the sales floor.
Cash Register
Mendocino Farms
07.2022 - 07.2023
- Handled customer payments, including cash credit and debit transactions, with accuracy and efficiency.
- Provided excellent customer service, addressing inquiries and resolving issues promptly to ensure a positive dining experience.
- Helped with restocking shelves and conducting regular inventory checks to maintain stock levels.
- Balanced cash drawer at the end of each shift, confirming all transactions were accounted for and discrepancies were reported.
Education
Fullerton College
Fullerton, CA 09.2023 - 12.2025
Diploma -
Foothill High School
Tustin, CA 09.2017 - 06.2021
Skills
- Customer Service and support
- Sales excellence
- Visual and merchandising awareness
- Conflict-management and problem solving
- Multi-tasking and time management
- Luxury product knowledge
- Active listener
- Strong teamwork and collaboration
- Attention to detail
- Operational precision
Timeline
Sales Associate
Nordstrom Rack
07.2024 - Current
Fullerton College
09.2023 - 12.2025
Sales Associate
Pacsun
09.2023 - 06.2024
Cash Register
Mendocino Farms
07.2022 - 07.2023
Diploma -
Foothill High School
09.2017 - 06.2021