Suzanne Knowles
Oakville,Canada
Summary
I have been dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in generating sales and new business. I have extensive knowledge in Microsoft office (Excel, Work & PowerPoint)
Overview
3
3
years of professional experience
Work History
Personal Shopper
Saks Fifth Avenue
Etobicoke, ON, Canada
- I managed my clients in the Fifth Avenue Club, to help find and put together outfits and make up-to-date fashion choices
- I identified my clients tastes, activities, body type and desired image in order to tailor a look to each clients needs
- Alerted customers to upcoming sales events and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Followed up with over 100 customers each week to verify that they were satisfied with purchases
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Sales Representative
Corby Spirit and Wine
Toronto, ON, Canada
- Cross-sold complementary products and services to customers
- Accounted for all inventory and ordered new stock
- Submitted and tracked orders
- Presented latest merchandise to prospective buyers
- Maintained over 300 Accounts at Bars and Restaurants in the GTA Area
- I was in charge of ensuring that existing and new customer relationships were strengthened, and that products were maximized with monthly marketing reviews
- Weekly dailies were submitted to head office, combined with Monday morning meetings to organize my week
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered product questions with up-to-date knowledge of Sales and Store promotions
Event Coordinator
The Toronto Sun
Toronto, ON, Canada
- Researched potential clients in order to be well-prepared for appointments
- Demonstrated products and specific features at customer locations and special events
- Immediately addressed problems with customer accounts to promote quick resolution
- Used a consultative sales approach to understand and meet customer needs
- Responded to telephone and in-person requests for information
- Serviced existing accounts on a regular basis to maximize revenue
- Visited clients on-site to give benefit-oriented sales presentations
- Managed route planning and travel schedule
- Completed customer searches to generate new leads
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Prepared sales contracts
- Developed new business by networking with valuable customers
Manager of Operations
RUDSAK INC
Burlington, ON, Canada
02.2019 - 06.2022
- Responsible for ensuring staff to give great customer service as well as monitoring the financial performance of the store
- Developing store strategies to raise customers awareness, expand store traffic and optimize profitability
- I recruited, trained and supervised staff
Education
Associate of Arts - Business, Management and Communications
Sheridan College
Oakville, ONSkills
- Retail Management
- Key Holder
- Recruiting
- Management
- Store Management Experience
- Presentation Skills
- Merchandising
- Event Planning
- Marketing
- Sales Management
- Supervising Experience
- Exceptional communication skills
- Attention to Detail
- Trusted key holder
- Team Player
- MS Windows proficient
- Creative problem solver
- Decision-Making
Languages
English
Native or Bilingual
Timeline
Manager of Operations
RUDSAK INC
02.2019 - 06.2022
Personal Shopper
Saks Fifth Avenue
Sales Representative
Corby Spirit and Wine
Event Coordinator
The Toronto Sun
Associate of Arts - Business, Management and Communications
Sheridan College