Suzana Maunaga
Langley,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in office administration. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Motivated to maintain customer satisfaction and contribute to company success.
Available to work on weekend and statutory holidays only
Overview
19
19
years of professional experience
Work History
Claim Support Assistant
ICBC
09.2022 - Current
- Authorize Rental Vehicle in Loss of Use Department/ Claim Centre
- Support claims adjusters in resolving complex cases, conducting thorough research and documentation.
- Maintain high accuracy levels in data entry, ensuring all relevant information was correctly inputted into the system.
- Improve customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Reception Clerk
BC Foster Parents Association
03.2022 - 10.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained a professional atmosphere in the reception area, creating a positive first impression for clients and visitors.
- Collaborated with team members to deliver exceptional customer service, addressing concerns and resolving issues quickly.
- Updated information in Excell database
Client Service Worker
BC Public Service
03.2021 - 03.2023
WIS Count Clerk
WIS
10.2015 - 10.2020
Library Technician
Columbia Bible College
03.2011 - 02.2015
Library Technician Representative
Trinity Western University
02.2005 - 02.2011
Education
Diploma - Library And Information Technology
Langara College
Vancouver, BC09.2005
Skills
- Claims Processing
- Microsoft Office
- Policy Interpretation
- Typing Speed 53
- Telephone reception
- Insurance Claims Review
Timeline
Claim Support Assistant
ICBC
09.2022 - Current
Reception Clerk
BC Foster Parents Association
03.2022 - 10.2023
Client Service Worker
BC Public Service
03.2021 - 03.2023
WIS Count Clerk
WIS
10.2015 - 10.2020
Library Technician
Columbia Bible College
03.2011 - 02.2015
Library Technician Representative
Trinity Western University
02.2005 - 02.2011
Diploma - Library And Information Technology
Langara College
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