SAHIL GOYAL
Surrey
Summary
Seeking opportunity to implement my academic knowledge which I’ve learned as a student of Business Studies and the practical work experience which I’ve acquired by tackling various complex situations at different workplaces.
Overview
8
8
years of professional experience
Work History
Claim Support Assistant
ICBC (Insurance Corporation of British Columbia)
01.2023 - Current
- Assisted claims adjusters in processing insurance claims, including data entry, documentation, and file maintenance.
- Responded to customer inquiries regarding claim status and provided assistance in resolving claim-related issues.
- Reviewed claim documents for accuracy and completeness, identifying discrepancies and coordinating with relevant parties for resolution.
- Collaborated with internal teams to expedite claim processing and ensure adherence to company policies and regulatory requirements. Preparing file documents for records retention.
- Consistently communicating with other internal Departments within ICBC including Vehicle Registration; Finance; Customer Accounting Operations; and IT Service Desk.
- Permanent Full-time
Insurance Advisor
Westland Insurance
04.2022 - 01.2023
- Accurate and timely delivery of renewals, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers, Policies like Auto, Tenant, condo, house, and Travel insurance.
- Create an expert submission in our Broker Management System negotiate suitable rates and coverages with underwriters.
- Prepares proposals, customer correspondence, certificates, and invoices. Processes all documentation according to Westland workflows.
- Reviews and manages Account Reconciliation working with Accounting Team Reviews and prioritizes all assigned tasks daily including company mail, emails, abeyances/activities.
Insurance Advisor
Reider Insurance
06.2021 - 03.2022
- Accurate and timely delivery of renewals, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers, Policies like Auto, Tenant, condo, house, and Travel insurance.
- Create an expert submission in our Broker Management System negotiate suitable rates and coverages with underwriters.
- Prepares proposals, customer correspondence, certificates, and invoices. Processes all documentation according to Westland workflows.
- Reviews and manages Account Reconciliation working with Accounting Team Reviews and prioritizes all assigned tasks daily including company mail, emails, abeyances/activities.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction .
Team lead
24-7 Intouch (Call Centre)
09.2020 - 10.2021
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information, confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
Assistant Store Manager
Fido (Skynet wireless)
08.2019 - 08.2020
- Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.
- Hired trained and coached staff to ensure maximum performance within the store.
- Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings.
- Implemented new recruiting strategies to attract exceptional sales personnel.
- Operate cash, scanners and computers, total consumer purchases, collect payments and make change for cash transactions and balance the drawer at the end of the day.
Sales representative
Fido (Skynet Wireless)
09.2018 - 08.2019
- Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.
- Hired trained and coached staff to ensure maximum performance within the store.
- Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings.
- Implemented new recruiting strategies to attract exceptional sales personnel.
- Operate cash, scanners and computers, total consumer purchases, collect payments and make change for cash transactions and balance the drawer at the end of the day.
Customer service
Tommy Hilfiger
12.2017 - 09.2018
- Handling cash procedure and enhanced the learning by using computer.
- Guiding customer to their needs and helping them about the discounts.
- Worked in hectic schedules on boxing day.
Education
No Degree - CIP
Insurance Institute of Canada
01-2026
Associates of Arts - Business Administration
Columbia College
Vancouver, BC07-2019
Skills
- Strong mental math
- Trilingual – English, Punjabi, and Hindi
- Ability to work in stress and high pace Great sense of responsibility for assigned tasks
- Ability to schedule work to meet deadlines
- Efficient in using computer, with adequate and proven knowledge of MS-Office
- Currently enrolled in CIP I have completed 5 courses (C11,C14,C130,C20,C110)
- Claims processing
- Microsoft office
- Typing speed
- Policy interpretation
- Insurance claims review
- Time management
- Claims investigation
- Decision-making
- Team collaboration
- Documentation review
- Interpersonal communication
- File management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Claim Support Assistant
ICBC (Insurance Corporation of British Columbia)
01.2023 - Current
Insurance Advisor
Westland Insurance
04.2022 - 01.2023
Insurance Advisor
Reider Insurance
06.2021 - 03.2022
Team lead
24-7 Intouch (Call Centre)
09.2020 - 10.2021
Assistant Store Manager
Fido (Skynet wireless)
08.2019 - 08.2020
Sales representative
Fido (Skynet Wireless)
09.2018 - 08.2019
Customer service
Tommy Hilfiger
12.2017 - 09.2018
No Degree - CIP
Insurance Institute of Canada
Associates of Arts - Business Administration
Columbia College
Availability
Full time
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