SUSMITA SURMELI
Peterborough,Ontario
Summary
Committed to providing excellent customer service and finding solutions to customer inquiries promptly. Personable and dedicated Customer Service Representative with extensive experience in customer and guest service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Code Crewz Technology
Kathmandu, Nepal
06.2021 - 03.2023
- Welcomed and assisted customers, ensuring a positive and friendly shopping experience
- Demonstrated product knowledge and offered recommendations, leading to increased sales
- Operated cash registers, processed transactions accurately, and provided change to customers
- Balanced cash drawers at the beginning and end of each shift, ensuring financial accuracy
- Responded to customer inquiries, resolved issues promptly, and facilitated returns or exchanges
- Provided information about store policies, promotions, and product details
- Maintain cleanliness and sanitation throughout the day, complying with health code regulations
- Monitored and restocked shelves to maintain optimal product availability
- Conducted regular inventory checks to track stock levels and report discrepancies
- Provide prompt and courteous service to members, addressing inquiries and ensuring satisfaction.
Operation and Guest Service Attendant
Galaxy Fast food and Bistro
New Baneshwor, Kathmandu, Bagmati, Nepal
02.2020 - 01.2021
- Answered phones promptly with a professional attitude while taking accurate messages when needed.
- Provided directions or information about local attractions when requested by guests.
- Assisted in resolving guest complaints in a timely manner.
- Assisted in setting up tables and chairs for special events such as weddings or conferences.
- Managed cash transactions from ticket sales, concessions stands, souvenir shops.
- Provided excellent customer service to all patrons while ensuring their safety and comfort.
- Worked closely with other departments such as marketing, catering staff, security team.
Education
Diploma in Mental Health and Addiction Worker -
Fleming College
05.2024
High School Diploma -
Golden Gate International College
Kathmandu, Nepal07-2022
Skills
- Customer Service
- Team collaboration
- Time Management
- Problem solving
- Inventory Management
- Sanitation Standards Compliance
- Cash handling
- Physical Stamina
- Safety Procedures Adherence
- Cleaning and organizing
- Detail-oriented and organized
Affiliations
- Social and college events participation
- Fund raising for helpless
- Voluntary work for street children
- Swimming, dancing and hiking
Languages
English
Professional
Hindi
Professional
Nepali
Professional
French
Elementary
Timeline
Customer Service Representative
Code Crewz Technology
06.2021 - 03.2023
Operation and Guest Service Attendant
Galaxy Fast food and Bistro
02.2020 - 01.2021
Diploma in Mental Health and Addiction Worker -
Fleming College
High School Diploma -
Golden Gate International College
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