Susie Wiens
Aylmer,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Manager
McDonald's
Aylmer, Canada
10.2023 - Current
- Supervised daily operations to ensure smooth service flow and customer satisfaction.
- Trained and mentored team members on food safety and quality standards.
- Ensured compliance with health regulations and corporate policies in all activities.
- Resolved customer complaints promptly, fostering a positive dining experience for guests.
- Monitored staff performance and addressed issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
House Cleaner
Self-Employed
, Canada
07.2022 - 06.2025
- Cleaned residential spaces using effective cleaning techniques and eco-friendly products.
- Communicated with clients to understand specific cleaning needs and preferences.
- Trained new cleaners on best practices for residential cleaning and safety protocols.
- Maintained inventory of cleaning supplies, ensuring adequate stock for ongoing jobs.
Janitor/Cleaner
Mount Salem Christian School
Mount Salem, Canada
06.2021 - 07.2022
- Cleaned/sanitized classroom, offices, bathrooms, etc.
- Vacuumed/mopped all floors/rugs.
Janitor/Cleaner
IMMANUEL CHRISTIAN SCHOOL
Aylmer, Canada
09.2020 - 06.2021
- Cleaned/sanitized hallways, offices, classrooms and bathrooms etc.
- Mopped/vacuumed floors.
Labourer
Tecumseh Products
Aylmer, Canada
03.2013 - 05.2014
- Responsibilities
- Build indoor, refrigerator, or factory a/c units
- Skills Used: Multi-tasking, working in a fast paced environment, solve problems
Skills
- Multi-tasking
- Fast-paced environment adaptability
- Problem-solving skills
- Quality assurance
- Performance monitoring
- Attention to detail
- Conflict resolution
- Negotiation
- Time management
- Strategic planning
Skills Used
- Multi-tasking
- Working in a fast paced environment
- Solve problems
Roles And Responsibilities
Build indoor, refrigerator, or factory a/c units
Certification
First Aid
References
References available upon request.
Timeline
Manager
McDonald's
10.2023 - Current
House Cleaner
Self-Employed
07.2022 - 06.2025
Janitor/Cleaner
Mount Salem Christian School
06.2021 - 07.2022
Janitor/Cleaner
IMMANUEL CHRISTIAN SCHOOL
09.2020 - 06.2021
Labourer
Tecumseh Products
03.2013 - 05.2014