Sushma Sai Sathvik Yadav Manamasa
HALIFAX,Nova Scotia
Summary
Driven by a commitment to excellence, demonstrated through a proven track record at Carecor Health Services, I excel in patient care and operational efficiency. Skilled in data gathering and empathy, my contributions have enhanced patient outcomes and streamlined healthcare processes, showcasing my ability to multitask and maintain professionalism under pressure. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Observer
Carecor Health Services
06.2023 - Current
- Contributed to the overall success of the unit by participating in quality improvement initiatives and offering constructive feedback during team meetings.
- Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.
- Enhanced patient comfort by providing compassionate and attentive care during observation periods.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care and outcomes during observation periods.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Assisted nursing staff with maintaining accurate patient records for timely communication of relevant information to medical teams.
- Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
- Continuously updated knowledge of best practices in patient observation through ongoing professional development opportunities.
Health Unit Clerk
The Berkeley Retirement Home
05.2023 - Current
- Increased accuracy of medication administration records by diligently transcribing physician orders.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Streamlined patient registration processes by accurately entering demographic data into electronic health record systems.
- Assisted in developing new procedures for health unit clerks, resulting in increased productivity and streamlined processes.
- Enhanced communication between healthcare professionals by promptly relaying messages and scheduling appointments.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
- Supported nursing staff with timely updates on patient status, facilitating effective treatment plans.
- Maintained a clean and organized work environment, contributing to efficient hospital operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Home Support Worker
Osprey Angels Home Care Services
09.2022 - 04.2023
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
Front Desk Assistant
The Salvation Army ARC
05.2022 - 04.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Post-Baccaleurate Diploma - Health Care Management
Cape Breton University
Sydney, NS05.2024
Bachelor of Science - DENTISTRY
GOVERNMENT DENTAL COLLEGE
HYDERABAD03.2021
Skills
Effective Note-taking
Active Learning
Clinical education
Empathy Display
Clinical safety
Data Gathering
Nonverbal Communication
Patience Maintenance
Patient Interviews
Professionalism Display
Problem-Solving
Multitasking and Organization
Languages
English
Professional Working
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- WHIMS
- GPA
- UNDERSTANDING AUTISM
- DEMENTIA CARE AND MANAGEMENT
- DIPLOMA IN CAREGIVING
- CAREGIVING SKILLS-DEMENTIA CARE
Timeline
Patient Observer
Carecor Health Services
06.2023 - Current
Health Unit Clerk
The Berkeley Retirement Home
05.2023 - Current
Home Support Worker
Osprey Angels Home Care Services
09.2022 - 04.2023
Front Desk Assistant
The Salvation Army ARC
05.2022 - 04.2023
Post-Baccaleurate Diploma - Health Care Management
Cape Breton University
Bachelor of Science - DENTISTRY
GOVERNMENT DENTAL COLLEGE
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- WHIMS
- GPA
- UNDERSTANDING AUTISM
- DEMENTIA CARE AND MANAGEMENT
- DIPLOMA IN CAREGIVING
- CAREGIVING SKILLS-DEMENTIA CARE
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