Summary
Overview
Work History
Education
Skills
LANGUAGES
OTHER ACTIVITIES
Timeline
background-images

Md Fahim RAHMAN

Halifax,Nova Scotia

Summary

Analytical, results-driven professional with a strong foundation in business analysis, sales strategy, and customer service operations. Skilled in leveraging frontline experience to translate business needs into data-driven solutions. Proficient in tools like Excel, Salesforce, CRM, Workday and Power BI with a collaborative mindset for cross-functional teamwork and problem-solving.

Overview

4
4
years of professional experience

Work History

Neighborhood Marketing Representative (Client: Bell Aliant)

OSL Direct Services
02.2025 - 06.2025
  • Interacted with customers through direct door to door contact and pitched for providing residential internet, cable tv and phone services.
  • Achieved all weekly BRS and mobility target, Average BRS Sale Per Week: 18

Advisor II, Customer Service (Client: APPLE)

Concentrix
09.2024 - 02.2025
  • Used technical abilities to provide troubleshooting resolution to maintain a rate of CSAT: 93%
  • Insured quality services, Quality: 100%

Advisor II, Sales (Client: Humana)

Concentrix
05.2023 - 09.2024
  • Achieved specific sales targets and maximizing sale opportunities on each and every call. Production Rate Average: 58%
  • Used script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs. NPS: 82%
  • Key Performance Indicators (KPI). Quality: 85%

Telphone Sales Representative (Client: GM OnStars)

MCI
04.2023 - 05.2023
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty through Sales pitch. PDR: 62%
  • Followed up on sales leads through outbound calling.

Market Analyst

Sonali bank Limited
01.2021 - 05.2021
  • Analyze and Assess financial data to determine loan eligibility on market benchmarks.
  • Created documents for loan applications and assisted customers in completing them accurately and analyze trend of approval/rejection patterns by region.

Education

Post Graduation Diploma - Business Analytics

Cape Breton University
Sydney, NS
12.2024

BBA - Marketing

Bangladesh University of Professionals
Dhaka, Bangladesh
04.2021

Skills

  • Business intelligence analysis
  • Engaging sales communication
  • Customer service
  • Strategic negotiation skills
  • Sales team leadership
  • Public speaking expertise
  • Strong interpersonal connections
  • Customer relationship management
  • Profit optimization
  • Experience with Salesforce
  • Experience with Workday
  • Experienced in Word, Excel, and PowerPoint
  • Proficient in Adobe Illustrator
  • Experience with Power BI
  • Target market identification
  • Sales presentations
  • Data-driven decision making
  • CRM management
  • Competitive analysis

LANGUAGES

English, Full Professional
Bangla, Full Professional
Hindi, Elementary

OTHER ACTIVITIES

Mentor at BAM (May,2018- June,2022), Mentor at BiddyaKanon Gurughor (June,2020-October 2020) ,Mentor at Dell Education Center (June 2019-December 2019), Supervisor at Rafin infotech Ltd. (April,2021-August,2021)

Timeline

Neighborhood Marketing Representative (Client: Bell Aliant)

OSL Direct Services
02.2025 - 06.2025

Advisor II, Customer Service (Client: APPLE)

Concentrix
09.2024 - 02.2025

Advisor II, Sales (Client: Humana)

Concentrix
05.2023 - 09.2024

Telphone Sales Representative (Client: GM OnStars)

MCI
04.2023 - 05.2023

Market Analyst

Sonali bank Limited
01.2021 - 05.2021

Post Graduation Diploma - Business Analytics

Cape Breton University

BBA - Marketing

Bangladesh University of Professionals

Similar Profiles

CREATE PROFILE
Md Fahim RAHMAN