SUSHMA SURENDRA
Mississauga,Canada
Summary
8.5 years of experience in the field of Deal operation, Renewal Operations, Sales business operations and Human Resource Management.
Overview
10
10
years of professional experience
Work History
Deal Desk Manager
Alida Inc
12.2022 - 06.2023
- Led a high-performing deal desk team, optimizing deal structuring and pricing.
- Developed and implemented deal review processes to ensure policy compliance.
- Collaborated with cross-functional teams to align deals with organizational goals.
- Designed tools for tracking churn and analyzing deal profitability.
- Proficiently managed sales operations and contributed to pricing strategies.
- Customized and implemented Salesforce CRM for enhanced organizational efficiency.
Lead Associate
SPRINKLR Inc
09.2018 - 12.2022
- Managed complex deal structuring processes, aligning customer requirements with stakeholder needs.
- Partnered with Sales managers and Customer success to understand and execute close plans for high-level deals.
- Provided critical support to sales and renewals teams, ensuring accurate pricing and streamlined approvals.
- Successfully led major projects, including CPQ and Conga implementations, optimizing deal flow and pricing strategies.
- Reported regularly on Deal Desk metrics, enhancing visibility into discounting, approvals, and operational efficiency.
- Streamlined non-standard deal approval processes and drove automation in deal and order management.
- Conducted accurate product forecasting reporting and provided insightful training to support team success.
Analyst
ORACLE INDIA PVT LTD
06.2016 - 10.2017
- Handle NAMER and LAD Customer Service requests and provide back-end support to the customer to successfully complete their Course
- Maintain the data integrity in the database
- Work closely with finance teams like collections and order management teams in procuring and importing data, and ensuring data are properly maintained
Recruitment Specialist
Rivera Manpower Services
10.2013 - 04.2016
- Performed end-to-end technical and non-technical recruitment cycle for ITES, BPO, and KPO industries
- Responsible for the end-to-end recruitment process for positions across the mid and senior levels of management
- Trained more than 25 recruiters on interviewing techniques and best practices, one-on-one coaching sessions that contributed to sound hiring decisions
- Identified recruiting opportunities by researching new sources for talent, cultivating relationships with industry professionals, and networking with college placement officers
Education
Bachelor of Business Management -
BMS College
Bangalore, Karnataka2014
Skills
SKILLS and TOOLS
- Deal Pursuit
- Salesforce (SFDC) CRM/CPQ
- Conga
- Contracts Management (CLM)
- DocuSign
- Xactly
- NetSuite
- Google Workspace/ Office 365
- Stakeholder Engagement
- Reporting and analysis
- Renewals Sales operations and Customer Retention
- Automation and Enhancement
- Project Management
Accomplishments
- Diploma in Project Management from Alison
Timeline
Deal Desk Manager
Alida Inc
12.2022 - 06.2023
Lead Associate
SPRINKLR Inc
09.2018 - 12.2022
Analyst
ORACLE INDIA PVT LTD
06.2016 - 10.2017
Recruitment Specialist
Rivera Manpower Services
10.2013 - 04.2016
Bachelor of Business Management -
BMS College
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