Sushma Bhusal
Victoria,BC
Summary
Dynamic and results-oriented professional with a proven track record in customer service and problem-solving, honed at NIC ASIA BANK LTD and other esteemed institutions. Excelled in enhancing customer satisfaction and streamlining operations, leveraging expertise in CRM software and teamwork. Demonstrated ability to boost team efficiency and foster strong customer relationships through effective communication and complaint handling.
Overview
6
6
years of professional experience
Work History
Sales Associate
7 Eleven
Victoria, British Columbia
07.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
Customer Service Representative
NIC ASIA BANK LTD
Pokhara, Nepal
01.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored junior team members and managed employee relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Internship Student
EVEREST BANK LIMITED
Pokhara, Nepal
01.2021 - 03.2021
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Researched industry trends and best practices related to specific projects.
- Prepared presentations and reports for senior management team members.
- Collaborated with stakeholders to ensure successful delivery of projects.
- Maintained records of all activities related to various projects.
Customer Service Cashier
Kadam Saving and Cooperative Limited
Pokhara, Nepal
08.2018 - 03.2020
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
BBA - Business
Prithvi Narayan Campus
Pokhara, Nepal05-2021
MBA - Business
University Canada West
Vancouver, BCSkills
- Order Processing
- Sales Development
- Retail loss prevention
- Payment Processing
- Business Development
- Inventory Control
- Teamwork and Collaboration
Trainings Completed
- Certification course on AML/CFT.
- Customer Sales Representative Certification.
- Credit Card Sales
- Certification Course on Digital Teller.
Timeline
Sales Associate
7 Eleven
07.2024 - Current
Customer Service Representative
NIC ASIA BANK LTD
01.2022 - 04.2024
Internship Student
EVEREST BANK LIMITED
01.2021 - 03.2021
Customer Service Cashier
Kadam Saving and Cooperative Limited
08.2018 - 03.2020
BBA - Business
Prithvi Narayan Campus
MBA - Business
University Canada West
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